Grape expectations: How genAI reshaped a wine company’s customer service team

Estimated read time 1 min read

New York-based Wine Enthusiast offers online customers what it calls everything they need to live the wine lifestyle — from the vino itself to corkscrews, glasses, wine cellars, furniture, and even two magazines on the topic. The company also receives 100,000 customer service inquiries annually.

During the COVID-19 pandemic, the 45-year old online retailer’s presense boomed. Consumers were staying home, nesting, building out their perfect office space, and drinking more.

To read this article in full, please click here

​ New York-based Wine Enthusiast offers online customers what it calls everything they need to live the wine lifestyle — from the vino itself to corkscrews, glasses, wine cellars, furniture, and even two magazines on the topic. The company also receives 100,000 customer service inquiries annually.During the COVID-19 pandemic, the 45-year old online retailer’s presense boomed. Consumers were staying home, nesting, building out their perfect office space, and drinking more.To read this article in full, please click here   Read More Computerworld 

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