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The combination of speech-to-text transcription and generative AI is offering enterprises new opportunities to analyze audio conversations occurring with their customers and among employees, with the right security guardrails. Interactions that include voice and text are a gold mine of insights for every company. In this talk we’ll unveil new capabilities that demonstrate how you can extract insights from these conversations quickly, with a focus on improving call center productivity.
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* Binggong Ding
* Matej Divkovic
* Jan Goergen
* Dong Li
* Qinying Liao
* Sydnee Mayers
* Panos Periorellis
* Heiko Rahmel
* Nick Zhao
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This video is one of many sessions delivered for the Microsoft Build 2024 event. View the full session schedule and learn more about Microsoft Build at https://build.microsoft.com
BRK111 | English (US) | AI Development
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