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Shashank Sanjay from the CX AI Product Management at SAP provides an overview on SAP CX AI Toolkit for Sales & Service. Watch this product inspiration video to learn about the strategic imperatives of SAP CX AI Toolkit for Sales and Service personas as well as our major innovations as part of the Intelligent CX portfolio from SAP.
The key highlights shared in this video are:
00:00 – Introduction
00:39 – Why SAP CX Toolkit for Sales and Service?
00:52 – Which Scenarios are Supported?
01:19 – How can customers adopt SAP CX AI Toolkit for Sales and Service?
05:36 – Start of the Demo
07:14 – Demo: SAP CX AI Toolkit Overview
09:09 – Demo: Embedded AI Tools Overview
09:46 – Demo: Write a Prospecting Email
12:16 – Demo: Generate an Account Summary
13:40 – Demo: Write a Follow-Up Email from a Meeting
15:28 – Demo: SAP Joule in MS Outlook 365
16:23 – Demo: Contact Profile in MS Outlook 365
17:50 – Demo: Smart Actions in MS Outlook 365
19:11 – Demo: Order Details in MS Outlook 365
20:06 – Demo: Write a Case Overview
22:04 – Demo: Write a Customer Service Response
23:21 – Demo: Create a Knowledge Base Article
24:24 – Demo: Create your own GenAI Scenarios with the AI Tools Builder
27:18 – Summary: Intelligent CX from SAP
Further Information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/6052qqnRM
– Learn about SAP Business AI and explore intelligent scenarios across your business: https://sap.to/6053qqnR3
– Explore SAP CX AI Toolkit: https://sap.to/6054qqnRO
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