Post Content
Viswa Manapetty and Pavithra N from SAP Product Engineering provide a deep dive into Case Management of SAP Service Cloud Version 2. Watch this product inspiration video to learn about the configuration and fine-tuning steps of SAP Service Cloud Version 2 and hear about latest innovations associated to it.
The key highlights shared in this video are:
00:00 – Introduction
01:11 – What is Case Management in SAP Service Cloud V2?
02:56 – Which capabilities does Case Management support?
04:12 – What are the Benefits for Customers?
05:30 – Start of the Demo
06:11 – Demo: Demo Flow for Case Management
08:00 – Demo: Configure Case Types
09:17 – Demo: Configure Case Flows
10:59 – Demo: Define Input Step Type
11:19 – Demo: Define Autoflow Step Type
12:02 – Demo: Define Assignment Step Type
12:29 – Demo: Case Management in Detail
17:45 – Demo: Email Drafter based on Generative AI
19:44 – Demo: How to Fine-Tune the Case Management UI
21:10 – End of the Demo
21:29 – Summary: Intelligent CX from SAP
Further information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/6057qqXAB
– Check out our community for SAP Sales and Service Cloud: https://sap.to/6058qqXA8
– Start your free trial of SAP Service Cloud Version 2: https://sap.to/6059qqXAD
#cx #sap Read More SAP Product Help and Training
#SAP
