Coveo AI Search, Recommendations & Generative Answering for SAP CX

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Jason Fernandes, Senior Product Manager at Coveo, provides an overview of AI Search, Recommendations, and Generative Answering for SAP Customer Experience. Watch this product inspiration video to learn about Coveo’s strategic direction in building this solution with integrations to SAP Commerce Cloud and SAP Service Cloud Version 2 and our major innovations as part of the Intelligent CX portfolio.

The key highlights shared in this video are:
00:00 – Introduction
00:57 – Why Coveo and SAP CX?
02:29 – How can customers benefit from your solution?
05:31 – What is Coveo’s roadmap when it comes to AI?
08:19 – Demo: SAP Commerce Cloud Indexing and Catalogs
11:08 – Demo: AI Search for Commerce
12:15 – Demo: Entitlements and Availability
13:32 – Demo: Relevant Facets
14:27 – Demo: Intent Aware Product Ranking
16:22 – Demo: Coveo Merchandising Hub (CMH)
18:40 – Demo: Indexing for Service
20:28 – Demo: Personalized Service Experience
21:11 – Demo: AI Search for Service
22:46 – Demo: Case Classification
23:43 – Demo: SAP Service Cloud V2 Integration
25:48 – Demo: Future with Generative Answering
27:57 – Summary: Intelligent CX from SAP

Further information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/6056a3UNp
– Learn more about Coveo for SAP: https://sap.to/6057a3UNV
– Explore the solution on the SAP Store: https://sap.to/6058a3UNn Read More SAP Product Help and Training

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