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Anca Filip, VP of Product at Mention Me, provides an overview of the Customer Advocacy Platform for SAP Customer Experience. Watch this product inspiration video to learn about the strategic direction of Mention Me in building this solution with integration to SAP Commerce Cloud, SAP Emarsys Customer Engagement, and SAP Customer Data Platform (CDP), as well as our major innovations as part of the Intelligent CX portfolio.
The key highlights shared in this video are:
00:00 – Introduction
00:47 – Why Mention Me and SAP CX?
02:22 – How can customers benefit from your solution?
04:33 – What is Mention Me’s roadmap when it comes to AI?
06:47 – Start of the Demo
07:30 – Demo: Mention Me Javascript Tags in SAP Commerce Cloud
12:35 – Demo: Mention Me Advocacy Dashboard & Reporting
15:04 – Demo: Mention Me Customer Profiles in SAP Emarsys
16:11 – Demo: Mention Me Engagement Tactics in SAP Emarsys
17:37 – Demo: Mention Me AI-based Sentiment Analysis and Voice of Customer
18:40 – Summary: Intelligent CX from SAP
Further information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/6051a3qeL
– Learn more about Mention Me Platform: https://sap.to/6052a3qe0
– Explore the solution on the SAP Store: https://sap.to/6053a3qeF Read More SAP Product Help and Training
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