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Akshay Shripathi, Senior Product Manager SAP Enterprise Service Management at SAP provides an overview of SAP ESM, the new shared service framework for Finance and HR. Watch this product inspiration video to learn about the strategic direction and importance of SAP Enterprise Service Management for Finance scenarios as well as our major innovations as part of the Intelligent CX portfolio.
The key highlights shared in this video are:
00:00 – Introduction
00:52 – Why SAP Enterprise Service Management for Finance?
02:19 – Which Scenarios are supported by SAP Enterprise Service Management?
03:35 – How can Customers Adopt SAP Enterprise Service Management?
05:01 – Start of the Demo
06:50 – Demo: Create Accrual Request in SAP Work Zone
11:13 – Demo: Agent View in SAP ESM
11:36 – Demo: Case Details in SAP ESM
17:33 – Demo: Configure Case Types and Flows
18:50 – Demo: Build Forms in the Form Designer
20:15 – Summary: Intelligent CX from SAP
Further information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/6056a3Sze
– Discover SAP Enterprise Service Management: https://sap.to/6057a3Sz5
– Engage with us through the SAP Community: https://sap.to/6058a3Szg Read More SAP Product Help and Training
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