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Tina Kuo from SAP Product Management provides an overview of the latest utilities scenarios in SAP Service Cloud Version 2. Watch this product inspiration video to learn about utility customer service processes, how these are deeply connected to SAP S/4HANA, and our major innovations as part of the Intelligent CX portfolio from SAP.
The key highlights shared in this video are:
00:00 – Introduction
00:59 – Why Service Scenarios tailored to Utility Companies?
02:11 – Which Utility Scenarios are available with SAP Service Cloud Version 2?
04:28 – How can Utilities adopt SAP Service Cloud Version 2?
05:19 – Start of the Demo
05:32 – Demo: Manage Incoming Calls with Agent Desktop
05:60 – Demo: Overview on Customer Premises, Contract Accounts, Interactions etc.
07:31 – Demo: Contract Account Overview
11:07 – Demo: Contract Account – Financial Metrics, Open Items, Invoices, Payments
12:11 – Demo: Contract Account – Collections, Dunning, Write Offs, Correspondence, Returns
12:24 – Demo: Contract Account – Payment Arrangement, Promise to Pay, Payment Plans, Installment Plans
12:35 – Demo: Contract Account – Security Deposit and Exceptions
13:20 – Demo: Premise – Overview and Service Status
14:58 – Demo: Premise – Change Move-Out Data
15:15 – Demo: Create new Service Case for Premise
15:46 – Demo: Get Latest Insights on Services Consumption
16:30 – Demo: Manage Customers assigned to Service and Installation ID
17:00 – Demo: Start new Move-In Process
17:14 – Demo: Move-In Process – Customer and Premise
18:08 – Demo: Move-In Process – Select Services
18:21 – Demo: Move-In Process – Contract Account and Billing
19:32 – Summary: Intelligent CX from SAP
– Get ready and experience Intelligent CX from SAP: https://sap.to/6059arx6U
– Explore Utilities solutions from SAP: https://sap.to/6050arx6q
– Engage with us through the SAP Community for Utilities: https://sap.to/6052arx6s
– Start your free trial of SAP Sales Cloud: https://sap.to/6053arx6t Read More SAP Product Help and Training
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