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Uwe Zachmann, Head of Product Management Utilities, along with Asif Dogar, Senior Product Manager Utilities, from the Industry Product Engineering at SAP, provide an overview of the end-to-end customer journey powered by SAP Intelligent CX. Watch this product inspiration video to learn about the strategic imperatives of SAP’s utilities solutions and our major innovations as part of the Intelligent CX portfolio.
The key highlights shared in this video are:
00:00 – Introduction
00:43 – Why SAP Intelligent CX for Utilities?
01:26 – Which Utilities Scenarios Does Intelligent CX Offer?
02:39 – How Can Customers Adopt Intelligent CX for Utilities?
03:40 – Start of the Demo
03:51 – Demo: SAP CDP – Utilities Accelerator
04:04 – Demo: SAP CDP – 360 Customer Insights
04:35 – Demo: SAP CDP – Audience Creation and SAP Joule
04:54 – Demo: SAP Emarsys – Utilities Tactics
05:13 – Demo: SAP Integration Suite – Standard iFlows for S/4HANA and Emarsys
06:10 – Demo: SAP Service Cloud Version 2 for Utilities
09:08 – Summary: Intelligent CX from SAP
Further Information:
– Get ready and experience Intelligent CX from SAP for Utilities: https://sap.to/6059ankRP
– Explore further automotive solutions from SAP: https://sap.to/6054ankRp
– Explore intelligent customer experience (CX) innovations fueled by AI: https://sap.to/6055ankRV
– Hear from our Utilities Customers: https://sap.to/6056ankRn
– Engage with us through the SAP Community for Utilities: https://sap.to/6057ankRX Read More SAP Product Help and Training
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