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Anshika Goyal, Senior Product Manager at SAP, provides an overview of end-to-end Service Solutions from SAP. Watch this product inspiration video to learn about the strategic direction solution capabilities across SAP Service Cloud Version 2, SAP S/4HANA Service, and SAP Field Service Management, and hear about our major innovations as part of the Intelligent CX portfolio.
The key highlights shared in this video are:
00:00 – Introduction
01:16 – Why End-to-End Service Processes with SAP?
02:20 – What Specific Service Scenarios Does SAP Offer?
03:35 – How Can Customers Deploy an Overall Service Solution?
03:59 – Start of the Demo
04:10 – Demo: Create Service Order in SAP Service Cloud V2
05:02 – Demo: Add Field Service Item to the Service Order
05:53 – Demo: Check Service Order in SAP S/4HANA
06:52 – Demo: Perform Planning and Dispatching in SAP Field Service Management
07:58 – Demo: Mobile Field Service Execution in SAP FSM
09:38 – Demo: Approval Time and Materials Confirmations in SAP FSM
09:57 – Demo: Set Service Order to Completed in SAP S/4HANA
10:56 – Demo: Final Check and Full Transparency in SAP Service Cloud V2
11:23 – Summary: Intelligent CX from SAP
Further information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/6051anbtJ
– Discover SAP Service Cloud Version 2: https://sap.to/6052anbte
– Discover SAP S/4HANA Service: https://sap.to/6053anbt5
– Discover SAP Field Service Management: https://sap.to/6057anbtc
– Check out our community for SAP Sales and Service Cloud: https://sap.to/6058anbtY
– Check out our community for SAP S/4HANA Service: https://sap.to/6059anbtl
– Check out our community for SAP Field Service Management: https://sap.to/6050anbtm
– Start your free trial of SAP Service Cloud Version 2: https://sap.to/6051anbtW Read More SAP Product Help and Training
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