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Join an in-depth conversation between Sophie Crepin from SAP Customer Success, Vinay Prasad from SAP Product Engineering, and Michael Gfroerer from our partner ORBIS regarding the side-by-side extensibility of SAP Sales and Service Cloud Version 2. Watch this product inspiration video to learn how to extend SAP CX solutions using SAP Business Technology Platform (BTP) and see the concrete example of ORBIS Training and Event Management (TEM) in action.
The key highlights shared in this video are:
00:00 – Introduction
01:06 – Why Side-by-Side Extensions for SAP Sales and Service Cloud V2?
01:59 – What Extension Types are Possible with SAP BTP?
02:58 – How Can Customers Adopt SAP BTP Extensions along with SAP CX?
06:54 – Start of the Demo
07:31 – Demo: ORBIS TEM – Overview of the SAP BTP Solution
10:25 – Demo: ORBIS TEM – Events
13:13 – Demo: ORBIS TEM – Overview of Integration Scenarios
14:42 – Demo: ORBIS TEM – Lead Integration with SAP Sales Cloud V2
15:44 – Demo: ORBIS TEM – Target Group Integration with SAP Emarsys
16:30 – Demo: ORBIS TEM – MEA Event App
16:58 – Demo: ORBIS TEM – Billing Integration with SAP ERP and S/4HANA
18:25 – Summary: Intelligent CX from SAP
Further information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/6059anlmU
– Discover SAP Sales Cloud: https://sap.to/6050anlmq
– Explore ORBIS TEM on SAP Store: https://sap.to/6051anlmS
– Find out more about SAP BTP: https://sap.to/6052anlms Read More SAP Product Help and Training
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