What happens if a customer texts you on WhatsApp and you want to automatically log that message in SAP Business One?
In this blog, I’ll tell you how we solved it with Node.js, SAP BTP, and the magic of Destination Service. 
The Challenge
Many clients communicate via WhatsApp, and as consultants or companies using SAP Business One, we want to ensure that this information is not lost. Our goal was simple: automatically capture an incoming WhatsApp message and save it to a UDO table within SAP B1, identifying the client by their phone number.
What do we use?
– SAP Business One (Service Layer)
– SAP BTP Destination Service
– Node.js (Express + Axios)
– WhatsApp Webhook
– VCAP_SERVICES for dynamic credential reading
– Cloud Foundry Environments
What happens if a customer texts you on WhatsApp and you want to automatically log that message in SAP Business One?In this blog, I’ll tell you how we solved it with Node.js, SAP BTP, and the magic of Destination Service. The ChallengeMany clients communicate via WhatsApp, and as consultants or companies using SAP Business One, we want to ensure that this information is not lost. Our goal was simple: automatically capture an incoming WhatsApp message and save it to a UDO table within SAP B1, identifying the client by their phone number. What do we use?- SAP Business One (Service Layer)- SAP BTP Destination Service- Node.js (Express + Axios)- WhatsApp Webhook- VCAP_SERVICES for dynamic credential reading- Cloud Foundry Environments Read More Technology Blogs by Members articles
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