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Venky Naravulu from the Sinch Product Team provides an overview of Sinch’s Omnichannel Messaging, Chatlayer, and Contact Pro and how they integrate with SAP CX. Watch this product inspiration video to learn how AI-powered omnichannel marketing interactions and customer service can be delivered using Sinch’s Omnichannel Messaging, Chatlayer, and Contact Pro, along with SAP Emarsys and SAP Service Cloud Version 2.
The key highlights shared in this video are:
00:00 – Introduction
00:40 – Why Sinch and SAP CX?
01:59 – How can customers benefit from our joint solution?
03:38 – How is AI used in Sinch and along the SAP CX integration?
06:06 – Start of the Demo
07:05 – Demo: Sinch Template Creation for WhatsApp
10:39 – Demo: Sinch and SAP Emarsys Campaign Automation
14:06 – Demo: Sinch Contact Pro and WhatsApp integration using GenAI
19:53 – Demo: Sinch Contact Pro and SAP Service Cloud Version 2 Integration
25:00 – Summary: Intelligent CX from SAP
Further information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/6051239vv
– Explore Sinch Contact Pro for SAP Service Cloud on SAP Store: https://sap.to/6053239vx
– Sinch Contact Pro product site: https://sap.to/6054239vI
– Explore Sinch integration with SAP Emarsys: https://sap.to/6055239vL
– Join our SAP Community for Sales and Service Cloud: https://sap.to/6056239v0
– Join our SAP Community for SAP Emarsys: https://sap.to/6057239vF Read More SAP Product Help and Training
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