How to integrate Cloud ALM with external tickets system

SAP Cloud ALM provides an ready-to-use integration with ServiceNow Incident Management including a pre-defined API mapping. Only the maintenance of a destination to Service Now with authentication information is required. In case of advanced needs the mapping file can be adjusted.

 

​ SAP Cloud ALM provides an ready-to-use integration with ServiceNow Incident Management including a pre-defined API mapping. Only the maintenance of a destination to Service Now with authentication information is required. In case of advanced needs the mapping file can be adjusted.   Read More Technology Blogs by SAP articles 

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