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Alexandra Altermann, Solution Manager for Industrial Manufacturing and Saurabh Pandey, Product Manager for SAP Service Cloud at SAP provide an overview on seamless customer-centric service order management across SAP Business Suite. Watch this product inspiration video to learn how to manage Service Orders in SAP Service Cloud Version 2 and how they integrate with SAP S/4HANA Cloud Private Edition.
The key highlights shared in this video are:
00:00 – Introduction
00:57 – Why did SAP invest in this new integrated Service Order process?
01:37 – What concrete scenarios does this solution offer?
02:31 – How can customers adopt Service Order Management in SAP Service Cloud Version 2?
03:21 – Start of the Demo
03:32 – Demo: Incoming customer call in Agent Desktop of SAP Service Cloud Version 2
04:00 – Demo: Create Service Order in SAP Service Cloud Version 2
07:47 – Demo: Display Service Order in SAP S/4HANA Cloud Private Edition
09:27 – Demo: Continue the Service Process in SAP Service Cloud Version 2
13:22 – Demo: How to configure Service Order Processes in SAP Service Cloud Version 2
15:03 – Summary: Intelligent CX from SAP
Further information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/60554GYzt
– Discover SAP Service Cloud Version 2: https://sap.to/60564GYzQ
– Explore our SAP Community for SAP S/4HANA Service: https://sap.to/60574GYzv
– Join our SAP Community for SAP Service Cloud: https://sap.to/60584GYza
– Get a free Trial of SAP Service Cloud Version 2: https://sap.to/60594GYzx Read More SAP Product Help and Training
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