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Nicholas Flowers, Chief Product Officer at OneView Commerce, provides an overview of OneView Commerce Store Fulfillment capabilities for SAP Commerce Cloud and SAP Order Management Services.
Watch this product inspiration video to learn how OneView Commerce integrates seamlessly with SAP CX to enhance store fulfillment and clienteling experiences. Nicholas discusses the strategic vision behind the partnership, highlighting the need to modernize in-store POS systems and leverage AI for personalized customer journeys. He shares real-world examples of how OneView Commerce and SAP are transforming retail, from increasing in-store basket sizes and repeat visits to optimizing inventory utilization.
Additionally, Nicholas offers insights into the future of AI in customer experience, emphasizing the importance of human interaction and real-time data pipelines. Don’t miss the demo showcasing the unified capabilities of OneView Commerce and SAP CX, from order details and picking & packing to clienteling features like product search, customer profiles, and shopping cart management.
The key highlights shared in this video are:
00:00 – Introduction
00:26 – Why OneView Commerce and SAP?
04:57 – Which specific advantages do SAP customers get from OneView Commerce?
08:09 – Which role does AI play for OneView Commerce?
12:26 – OneView Commerce and SAP CX unify customer journeys across digital and physical channels
14:27 – Start of the demo
15:15 – Demo: Store Fulfillment – Instore Associate sees all Order Details
15:36 – Demo: Store Fulfillment – Instore Associate starts Picking & Packing
16:12 – Demo: Store Fulfillment – Instore Associate prints Label for Customer Order
17:36 – Demo: Clientelling – Product Search
18:43 – Demo: Clientelling – Customer Profile with Rewards, Purchase History and Recommended Products
19:21 – Demo: Clientelling – Shopping Cart
20:54 – Demo: Clientelling – Alert Center
23:45 – Summary: Intelligent CX from SAP
Further information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/60534suph
– Explore OneView Commerce on SAP Store: https://sap.to/60584suVE
– Join our SAP Community for SAP Commerce Cloud: https://sap.to/60514suVH Read More SAP Help and Learning
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