SAP UX Q3/2025 Update – Part 6: SAP Customer Experience and SAP Concur

This sixth post in my series gives an overview of user experience innovations in SAP Customer Experience and SAP Concur. For SAP Customer Experience, look at the new AI agents and the capability to build custom agents, plus AI innovations for marketeers in SAP Emarsys, and Joule and Ai order summaries in SAP Sales Cloud Version 2.  SAP Concur takes travel planning to the next level with the whole new travel experience, complemented by the new Joule Booking Agent enabling users to use natural language to book a trip.

 

​ This sixth post in my series gives an overview of user experience innovations in SAP Customer Experience and SAP Concur. For SAP Customer Experience, look at the new AI agents and the capability to build custom agents, plus AI innovations for marketeers in SAP Emarsys, and Joule and Ai order summaries in SAP Sales Cloud Version 2.  SAP Concur takes travel planning to the next level with the whole new travel experience, complemented by the new Joule Booking Agent enabling users to use natural language to book a trip.   Read More Technology Blog Posts by SAP articles 

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