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How does @HeartlandDentalDSO empower thousands of offices to grow efficiently? CFO Travis Franklin and SAP’s Jan Gilg share the story.
In this SAP Connect 2025 Customer Spotlight, Travis Franklin, CFO of Heartland Dental, joins Jan Gilg, CRO & President, SAP Americas and Global Business Suite, to discuss how Heartland is scaling operations and enhancing decision-making with SAP Business Suite and SAP Business AI.
00:00 – Introduction
00:38 – The Heartland Dental Growth Story
02:05 – How SAP Supports Scalable Operations
03:45 – Finance, Visibility, and Efficiency
05:15 – Empowering Local Teams with Data
06:40 – Collaboration and Innovation in Action
08:00 – Closing Reflections from Jan Gilg and Travis Franklin
As one of the largest dental support organizations in the United States, Heartland Dental manages growth across hundreds of locations—balancing operational efficiency, financial transparency, and an exceptional patient experience. With SAP’s unified suite of applications, powered by SAP S/4HANA Cloud and SAP Business Technology Platform, Heartland gains real-time visibility across its business while empowering local teams to deliver consistent, high-quality outcomes.
This conversation highlights how technology and partnership fuel growth, agility, and trust. By combining SAP’s deep industry expertise with Heartland’s commitment to innovation and care, the collaboration shows what’s possible when business transformation is truly people-centered.
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