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Join Barbara Holzmeister (Senior Customer Success Manager at SAP) in an inspiring discussion with Oliver Heid (CIO at ERCO) and Florian Mages (Teamlead SAP CX at Adesso) about the implementation of SAP Sales Cloud Version 2, SAP Emarsys, and AI scenarios at ERCO. Watch this customer-led product inspiration video to learn how ERCO leverages key innovative solutions to optimize customer relationships and drive customer satisfaction. Discover the key benefits and positive impacts these tools have had on ERCO’s business operations, making their journey a role model for successful transformations in the area or B2B sales and account based marketing.
The key highlights shared in this video are:
00:00 – Introduction
00:23 – Why has ERCO embarked on a digital transformation journey with SAP Customer Experience?
03:41 – What specific scenarios have been implemented at ERCO?
04:57 – Which SAP Business AI functions are you using today and how satisfied are you with the outcome of the project?
05:57 – Which advice would you give to other companies who’re just starting their SAP CX journey?
07:04 – What are your favorite features of SAP CX?
08:21 – Any final thoughts from Adesso regarding the partner approach at ERCO?
09:16 – Start of the Demo
09:43 – Demo: Task Manager in SAP Sales Cloud Version 2
10:18 – Demo: Pipeline Manager
11:21 – Demo: Forecast Tracker
12:07 – Demo: Pipeline Flow
12:52 – Summary: Intelligent CX from SAP
Further information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/605270jFO
– Explore SAP Sales Cloud Version 2: https://sap.to/605470jFu
– Join our SAP Community for SAP Sales and Service Cloud: https://sap.to/605570jFR Read More SAP Help and Learning
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