Designing for the Humans Behind Internal Tools: My Experience in a B2B Product Environment

Internal enterprise tools may be complex, but the people using them shouldn’t have to struggle. In this article, I reflect on my experience designing internal workflows at SAP, focusing on clarity, legibility, and human-centered design for users who are often overlooked. From simplifying dense business journeys to adding guidance, closure, and transparency, this is a look at how thoughtful UX can transform even the most technical internal products.

 

​ Internal enterprise tools may be complex, but the people using them shouldn’t have to struggle. In this article, I reflect on my experience designing internal workflows at SAP, focusing on clarity, legibility, and human-centered design for users who are often overlooked. From simplifying dense business journeys to adding guidance, closure, and transparency, this is a look at how thoughtful UX can transform even the most technical internal products.   Read More Technology Blog Posts by SAP articles 

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