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Join Nina Springstubbe (SAP) for a customer-led conversation with Michelle Emmerich (Döhler) and Rasim Özkan (Solvia) on the transformative impact of SAP Business AI & Joule across sales and service at Döhler.
In this product inspiration video, you’ll learn why SAP Business AI matters for Döhler’s CX strategy, which AI capabilities they’ve implemented, and the business value they’re seeing. You’ll also get an exclusive demo of Joule in SAP Sales Cloud Version 2, including account details and KPIs, account challenges and synopsis, related opportunities, and AI-driven talking points.
Chapters
00:00 – Introduction
00:23 – Why is SAP Business AI relevant for Döhler in the CX space?
01:48 – What specific AI features have been implemented at Döhler?
02:18 – What the business value of Business AI at Döhler?
03:48 – What’s your advice to other companies?
05:25 – Start of the Demo
05:39 – Demo: Joule in SAP Sales Cloud Version 2
05:52 – Demo: Joule – Show account details and KPIs
06:16 – Demo: Joule – Show current account challenges and Account Synopsis
06:46 – Demo: Joule – List related opportunities
07:03 – Demo: Joule – Suggest talking points for a lead
07:42 – Demo: Joule – Update opportunity and open details
08:24 – Summary: Intelligent CX from SAP
Get ready and experience Intelligent CX from SAP: https://sap.to/6051Czdm5
Explore SAP Sales Cloud Version 2: https://sap.to/6052Czdmg
Join our SAP Community for SAP Sales and Service Cloud: https://sap.to/6053Czdm9 Read More SAP Help and Learning
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