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Ever struggled with customers typing out long case descriptions or uploading blurry images that support agents can’t make sense of? In this SAP BTP Garage session, Prasad from the Adoption Advisory team walks us through building an AI-powered self-service portal that fixes that using image uploads to auto-generate subjects, detect sentiment, and categorize issues before creating cases in Service Cloud V2.
If you’re working with SAP BTP, an SAP partner exploring extensions, or just want practical tips on smarter customer service tools, this session is for you!
Like what you see? Register for future SAP BTP Garage sessions: https://sap.to/6053hsQmc Read More SAP Community
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