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​ See how Mondi is modernizing customer experience with SAP Sales Cloud, SAP Commerce Cloud, and SAP CX AI Toolkit.
In this SAP Product Inspiration Series video, Philipp Haspel, Strategic Advisor and CX Presales Expert at SAP, speaks with Richard Drosdek, Head of Customer Experience at Mondi, about Mondi’s customer experience transformation. Richard shares why Mondi chose SAP Customer Experience solutions to build a scalable, integrated digital foundation across sales, service, commerce, and customer engagement.
You’ll hear how Mondi uses SAP Sales Cloud Version 2 together with SAP Commerce Cloud and SAP S/4HANA to improve sales engagement, account and opportunity management, customer self-service, and access to real-time business data. Richard also explains how SAP CX AI Toolkit and SAP Joule can support sales and service teams with generative AI capabilities, from account summaries and meeting preparation to customer email support and routine inquiry handling.
The video also includes a product demo showing a day in the life of a sales manager using SAP Sales Cloud Version 2. See how sales teams can manage tasks, leads, opportunities, visits, account timelines, and follow-up actions in one place. The demo also highlights embedded generative AI features, including Account Synopsis and Lead Booster, which help sellers prepare faster, understand customer needs, and receive tailored recommendations for more relevant customer conversations.
Chapters:
00:00 – Introduction
00:55 – Why did Mondi choose SAP Customer Experience?
02:04 – What specific CX solutions have been implemented?
03:39 – How satisfied are you and what value has been delivered?
04:44 – What are your future plans in terms of SAP CX solutions?
06:12 – Start of the Demo
07:33 – Demo: Account and Activity Management
09:28 – Demo: Account Synopsis
10:19 – Demo: Lead Booster
11:20 – Summary: Intelligent CX from SAP‘
Further information:
• Get ready and experience Intelligent CX from SAP: https://www.sap.com/products/crm.html
• Learn more about SAP Sales Cloud Version 2: https://www.sap.com/products/crm/sales-cloud.html
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