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PwC research found the top barrier to AI agent impact isn’t the technology; it’s connecting agents across applications and workflows to truly operate like coworkers. Most organizations deploy agents in isolation, then wonder why value stalls. This session explores how APIs serve as the relationship layer between AI models and encourage meaningful adoption, using Napster’s Omniagent API as a working example of how to move agents from standalone tools to embedded, cross-functional collaborators.
𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀:
* Edo Segal
* Ziv Navoth
𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻:
This is one of many sessions from the Microsoft Build 2026 event. View even more sessions on-demand and learn about Microsoft Build at https://build.microsoft.com
ODSP926 | English (US) | Agents & apps
Pre-recorded | (300) Advanced
#MSBuild
Chapters:
0:00 – Cost challenges and three-year effort to make deployment scalable
00:01:31 – Technical stack overview: Azure-native Omniagent API architecture
00:02:46 – Example deployment: Siemens uses agents for voice and video interaction in field services and training.
00:03:05 – Overview of three-step agent setup process: create, deploy, monitor.
00:05:27 – Adding FAQs, including new field service FAQ
00:07:16 – Deploying and explaining the multimodal Omniagent across user channels
00:07:47 – Real-time Voice Integration through WebSocket Handler
00:09:10 – End-to-End Auditing and Performance Metrics
00:09:21 – Platform Overview: Multimodal AI Co-worker on Azure Read More Microsoft Developer
