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See how ElevateX helps technical support experts strengthen human skills, AI readiness, and customer-focused innovation.
ElevateX is an immersive learning experience created by the SAP Institute for Product and Engineering in partnership with the SAP Customer Support Group. The program brings technical support experts together to explore how AI, process improvement, and human-centered leadership can help shape the next era of customer support.
In this video, participants and leaders share how ElevateX goes beyond technical training. Through real customer support use cases, cross-product collaboration, and hands-on learning, the experience helps teams think more proactively, communicate with confidence, and build the critical skills needed to support customers in a world increasingly shaped by AI.
At its core, ElevateX is about people: building trust, strengthening leadership, and helping support experts move from reactive issue resolution toward more proactive, preventive, and value-driven customer engagement.
Chapters
00:00 – Leading with bold thinking
00:26 – ElevateX as an immersive experience
00:41 – Building customer ownership
01:12 – Learning beyond technical skills
01:53 – AI and the human side of support
02:22 – From reactive to preventive support
03:15 – Developing leadership and connection
04:11 – Compassion, courage, and the future of work
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6059B1JpH5
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