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See how live weather data and business rules can help dispatchers make safer, faster, and more consistent field service decisions.
In this demo, you’ll see how SAP Field Service Management can bring live weather data from an external API directly into the field service process. Weather conditions such as thunderstorms, heat, or high winds are translated into a simple risk score, then combined with job priority to guide operational decisions.
The scenario shows how configurable business rules help teams apply company policies consistently. When weather risk is low, dispatchers can assign work as usual. When severe weather affects an emergency job, the system can allow an exception based on predefined rules while notifying the dispatcher to confirm required safety steps, personal protective equipment, and job instructions.
You’ll also see how routine work can be automatically reversed when conditions are unsafe. For example, a medium-priority overhead line inspection during a thunderstorm is flagged for rescheduling, helping protect field teams while keeping dispatch decisions transparent and policy-aligned.
Explore SAP Field Service Management:
https://sap.to/6053B1lVe5
Chapters:
00:00 – Bringing live weather data into field service
00:06 – Mapping weather risk with business rules
00:28 – Assigning work in safe conditions
00:42 – Managing emergency exceptions
00:58 – Notifying dispatchers of safety requirements
01:12 – Reviewing job context and decision logic
01:22 – Rescheduling routine work in unsafe weather
01:48 – Turning policy into safer field service action
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About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: https://sap.to/6059B1lVel
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