After you have made all the required configuration and Setup according to the Blog Post https://community.sap.com/t5/technology-blogs-by-sap/how-to-get-started-with-sap-warehouse-operator-app-v2-3/ba-p/13565699 and are still having issues with Onboarding to the Mobile Application, refer to the following troubleshooting guide to find the correct error messages and the required resolution.
If you encounter errors during the onboarding process, that is after scanning the QR code from the SAP Mobile Service Cockpit. You need to see the exact error message in the Mobile Service Logs. To do so Navigate to the SAP Mobile Service Cockpit and click on the Logs from the left-side navigation
If you find any of the Following Error messages in the Logs follow the resolution steps described below
Error Message
Encountered cloud destination ‘DESTINATION_NAME_IN_BTP’ configuration issue: Unsupported OAuth Service content response type: text/html Response status code: 401 Response body: { “error”:”invalid_client”,”error_description”:”OAuth 2.0 Client authentication failed. The supplied OAuth 2.0 client credentials are invalid” } .
Description
You see this error message if you have maintained an incorrect password for the Communication User when creating the Destination in the SAP BTP Subaccount OR the Communication User is locked in the SAP S/4HANA cloud system.
Resolution
Make Sure you have maintained the correct password for the Communication User in the SAP BTP Destination configuration and unlock the Communication User from the SAP S/4HANA cloud system if the user is locked.
Error Message
Encountered cloud destination ‘DESTINATION_NAME_IN_BTP’ configuration issue: Unsupported OAuth Service content response type: text/html Response status code: 401 Response body: { “error”:”invalid_client”,”error_description”:”No OAuth 2.0 client authentication credentials included or used authentication method is unsupported. Supported authentication methods are specified in the ICF service configuration for the token endpoint in transaction SICF” } .
Description
You see this error message if you have maintained an incorrect Communication Username when creating Destination in the SAP BTP Subaccount.
Resolution
Make Sure you have maintained the correct Communication Username in the SAP BTP Destination configuration
Error Message
Encountered cloud destination ‘DESTINATION_NAME_IN_BTP’ configuration issue: Provided authorization grant is invalid. Exception was Entity https://my*******.s4hana.ondemand.com is not defined in the element ‘AudienceRestriction’.
Description
If the Audience URL is incorrect in the SAP BTP Destination configuration
Resolution
Make sure you copy the right Audience URL from SAP S/4HANA public cloud system. You can find this from the Communication Arrangement as shown in the screenshot below
Error Message
Encountered cloud destination ‘DESTINATION_NAME_IN_BTP’ configuration issue: Unsupported OAuth Service content response type: text/html Response status code: 404 Response body: <html><head><title>Service cannot be reached
Description
If the Token Service URL is incorrect
Resolution
Make sure to copy the right Token Service URL from the SAP S/4HANA public cloud system. You can find this in the Communication Arrangement as shown in the screenshot above
Error Message
Finished sending GET request to back end https://my-api.s4hana.ondemand.com/opu/odata4/sap/api_warehouse_2/srvd_a2x/sap/warehouse/0001/$metadata in 899 ms. HTTP status from the back end is 403.
Description
If the URL is incorrect
Resolution
Make sure the URL is maintained correctly in the Destination Configuration. This also could be cross-checked from the Communication Arrangement
Issue
Required Communication Scenario is not found when creating Communication Arrangement
Description
Missing scope items in the S/4HANA public cloud system
Resolution
Make sure you have added the required scope items for the API. To know the scope item number refer to the Business Accelerator Hub documentation for the APIs. For example, the scope item required for Warehouse Order Task API is 3W0 this can be found as shown in the screenshot
Error Message
Finished sending GET request to back end https://my******-api.s4hana.ondemand.com/sap/opu/odata4/sap/api_warehouse_2/srvd_a2x/sap/warehouse/0001/ in 107 ms. HTTP status from the back end is 403
Description
Missing Roles in SAP S/4HANA cloud system to access the APIs
Resolution
Make Sure you have assigned the required Roles to the Business User in the SAP S/4HANA cloud system
Error Message
Encountered cloud destination ‘DESTINATION_NAME_IN_BTP’ configuration issue: The requested OAuth 2.0 scope cannot be granted because it is either not assigned to the current user or to the OAuth 2.0 client.
Description
The user is not configured correctly in SAP S/4HANA cloud system. There is no Business user created in the SAP S/4HANA cloud system or the Business Users are not created correctly in the system
Resolution
Follow the Blog and make sure the Business User is correctly configured
Other Configuration Errors that could cause the Onboarding to fail
Missing User Attributes in Application Configuration in IAS tenant. Make sure to maintain the Groups Attribute in the IAS Tenant
Default Name Id Format not selected. Make sure to select Email as the default Name Id Format.
After you have made all the required configuration and Setup according to the Blog Post https://community.sap.com/t5/technology-blogs-by-sap/how-to-get-started-with-sap-warehouse-operator-app-v2-3/ba-p/13565699 and are still having issues with Onboarding to the Mobile Application, refer to the following troubleshooting guide to find the correct error messages and the required resolution. If you encounter errors during the onboarding process, that is after scanning the QR code from the SAP Mobile Service Cockpit. You need to see the exact error message in the Mobile Service Logs. To do so Navigate to the SAP Mobile Service Cockpit and click on the Logs from the left-side navigation If you find any of the Following Error messages in the Logs follow the resolution steps described below Error Message Encountered cloud destination ‘DESTINATION_NAME_IN_BTP’ configuration issue: Unsupported OAuth Service content response type: text/html Response status code: 401 Response body: { “error”:”invalid_client”,”error_description”:”OAuth 2.0 Client authentication failed. The supplied OAuth 2.0 client credentials are invalid” } . Description You see this error message if you have maintained an incorrect password for the Communication User when creating the Destination in the SAP BTP Subaccount OR the Communication User is locked in the SAP S/4HANA cloud system. Resolution Make Sure you have maintained the correct password for the Communication User in the SAP BTP Destination configuration and unlock the Communication User from the SAP S/4HANA cloud system if the user is locked. Error Message Encountered cloud destination ‘DESTINATION_NAME_IN_BTP’ configuration issue: Unsupported OAuth Service content response type: text/html Response status code: 401 Response body: { “error”:”invalid_client”,”error_description”:”No OAuth 2.0 client authentication credentials included or used authentication method is unsupported. Supported authentication methods are specified in the ICF service configuration for the token endpoint in transaction SICF” } . Description You see this error message if you have maintained an incorrect Communication Username when creating Destination in the SAP BTP Subaccount. Resolution Make Sure you have maintained the correct Communication Username in the SAP BTP Destination configuration Error Message Encountered cloud destination ‘DESTINATION_NAME_IN_BTP’ configuration issue: Provided authorization grant is invalid. Exception was Entity https://my*******.s4hana.ondemand.com is not defined in the element ‘AudienceRestriction’. Description If the Audience URL is incorrect in the SAP BTP Destination configuration Resolution Make sure you copy the right Audience URL from SAP S/4HANA public cloud system. You can find this from the Communication Arrangement as shown in the screenshot below Error Message Encountered cloud destination ‘DESTINATION_NAME_IN_BTP’ configuration issue: Unsupported OAuth Service content response type: text/html Response status code: 404 Response body: <html><head><title>Service cannot be reached Description If the Token Service URL is incorrect Resolution Make sure to copy the right Token Service URL from the SAP S/4HANA public cloud system. You can find this in the Communication Arrangement as shown in the screenshot above Error Message Finished sending GET request to back end https://my-api.s4hana.ondemand.com/opu/odata4/sap/api_warehouse_2/srvd_a2x/sap/warehouse/0001/$metadata in 899 ms. HTTP status from the back end is 403. Description If the URL is incorrect Resolution Make sure the URL is maintained correctly in the Destination Configuration. This also could be cross-checked from the Communication Arrangement Issue Required Communication Scenario is not found when creating Communication Arrangement Description Missing scope items in the S/4HANA public cloud systemResolution Make sure you have added the required scope items for the API. To know the scope item number refer to the Business Accelerator Hub documentation for the APIs. For example, the scope item required for Warehouse Order Task API is 3W0 this can be found as shown in the screenshot Error Message Finished sending GET request to back end https://my******-api.s4hana.ondemand.com/sap/opu/odata4/sap/api_warehouse_2/srvd_a2x/sap/warehouse/0001/ in 107 ms. HTTP status from the back end is 403 Description Missing Roles in SAP S/4HANA cloud system to access the APIs Resolution Make Sure you have assigned the required Roles to the Business User in the SAP S/4HANA cloud system Error Message Encountered cloud destination ‘DESTINATION_NAME_IN_BTP’ configuration issue: The requested OAuth 2.0 scope cannot be granted because it is either not assigned to the current user or to the OAuth 2.0 client. Description The user is not configured correctly in SAP S/4HANA cloud system. There is no Business user created in the SAP S/4HANA cloud system or the Business Users are not created correctly in the system Resolution Follow the Blog and make sure the Business User is correctly configured https://blogs.sap.com/2023/05/19/setting-up-test-users-for-sap-warehouse-operator-app-in-the-sap-s-4hana-cloud-system/ Other Configuration Errors that could cause the Onboarding to fail Missing User Attributes in Application Configuration in IAS tenant. Make sure to maintain the Groups Attribute in the IAS Tenant Default Name Id Format not selected. Make sure to select Email as the default Name Id Format. Read More Technology Blogs by SAP articles
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