In many business processes customer service agreements are made based on response time in business days. Of course, that gives companies the need to determine when they are required to respond. They also want to know if the business processes are running as required or if they were late with actions. This way they can improve business processes and optimize them.
I have found though that working with working days in SAP RAP wasn’t easy or fast and thus I needed to create a solution.
In many business processes customer service agreements are made based on response time in business days. Of course, that gives companies the need to determine when they are required to respond. They also want to know if the business processes are running as required or if they were late with actions. This way they can improve business processes and optimize them.I have found though that working with working days in SAP RAP wasn’t easy or fast and thus I needed to create a solution. Read More Technology Blogs by Members articles
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