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Gaurav Abbi from the BTP Kyma Runtime Engineering at SAP provides an overview on the side-by-side extensibility options of SAP Intelligent CX using SAP BTP. Watch this product inspiration video to learn about the strategic imperatives of SAP BTP as extension platform for SAP Commerce Cloud and SAP Service Cloud Version 2 as well as our major innovations as part of the Kyma Runtime environment.
The key highlights shared in this video are:
00:00 – Introduction
00:25 – Why is SAP BTP our Preferred Extension Platform?
02:46 – Which Extension Scenarios can be implemented?
03:58 – How do you setup SAP Commerce and Service Cloud V2 along with SAP BTP?
05:22 – Start of the Demo
06:07 – Demo: Positive Product Review in SAP Commerce Cloud
07:30 – Demo: Notification in Slack
08:25 – Demo: Negative Product Review in SAP Commerce Cloud
08:49 – Demo: Notification in Slack
10:10 – Demo: Negative Product Review triggers a Case in SAP Service Cloud V2
11:09 – Demo: Rude Product Review in SAP Commerce Cloud
11:46 – Demo: Notification in Slack
12:32 – Demo: How to Manage Product Reviews in SAP Commerce Cloud
13:22 – Demo: Extension Logic in SAP BTP Kyma Runtime
16:42 – Summary: Intelligent CX from SAP
Further Information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/6057qqXs7
– Explore Kyma at SAP Community: https://sap.to/6058qqXsC
– SAP Discovery Center for Kyma: https://sap.to/6059qqXsh
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