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Alex Petrov, Chief Technology Officer at Mercaux, provides an overview of the In-Store Clienteling App for SAP Customer Experience. Watch this product inspiration video to learn about the strategic direction of Mercaux in building this assisted sales solution with integration to SAP Commerce Cloud, SAP Customer Data Platform, SAP Emarsys Customer Engagement, and SAP Order Management Services, as well as our major innovations as part of the Intelligent CX portfolio.
The key highlights shared in this video are:
00:00 – Introduction
01:05 – Why Mercaux and SAP CX?
01:53 – What are Mercaux’s key solution capabilities and customer examples?
03:39 – How do you see AI shaping the future of CX?
04:58 – Start of the Demo
05:11 – Demo: Mercaux Assisted Selling an Omnichannel integrated with SAP Commerce Cloud
07:35 – Demo: Mercaux’s integration with SAP Customer Data Platform
09:59 – Demo: Mercaux’s integration with SAP Emarsys Customer Engagement
10:31 – Demo: Mercaux’s integration with SAP Order Management Services
10:59 – Demo: Mercaux’s integration with SAP Analytics Cloud
11:36 – Summary: Intelligent CX from SAP
– Get ready and experience Intelligent CX from SAP: https://sap.to/6055xj4gJ
– Explore SAP Commerce Cloud: https://sap.to/6056xj4gK
– Learn about Mercaux In-Store Omnichannel CX Solution: https://sap.to/6057xj4gz Read More SAP Product Help and Training
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