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See how Generative AI is transforming SAP Enterprise Service Management! Join Shanna Bauer (Product Manager, SAP Business AI) and Viswa Manapetty (Lead Product Manager, SAP Enterprise Service Management) as they explore the business value of Business Information Extraction within SAP ESM. Discover how AI-driven automation simplifies processing payment advices, sales order changes, and even handwritten cheques. Watch step-by-step demos and learn how customers can adopt these innovations to boost productivity and streamline workflows.
The key highlights shared in this video are:
00:00 – Introduction
00:26 – Why Generative AI in SAP Enterprise Service Management?
02:05 – What business value does Business Information Extraction in SAP Enterprise Service Management provide?
03:54 – How can customers adopt Business Information Extraction in SAP Enterprise Service Management?
05:26 – Start of the Demo
05:40 – Demo: SAP Enterprise Service Management (ESM)
06:10 – Demo: Creating new cases for incoming Payment Advices, Sales Order changes, and Handwritten Cheques
07:34 – Demo: Process Payment Advices using Business Information Extraction
10:22 – Demo: Process Sales Order changes using Business Information Extraction
11:35 – Demo: Process Handwritten Cheques using Business Information Extraction
14:19 – Summary: Intelligent CX from SAP
Further information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/60504Gg76
– Discover SAP Enterprise Service Management: https://sap.to/60514Gg7B
– Learn more about SAP Business AI: https://sap.to/60524Gg78
– Explore SAP ESM on SAP Help Portal: https://sap.to/60534Gg7D” Read More SAP Product Help and Training
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