Building a Smart SAP Service Desk Agent with GenKit and SAP-RPT-1

In this guide, I’ll show you how to build an agent using Google GenKit and SAP-RPT-1 that automatically analyzes ticket descriptions and predicts module, priority, and escalation status. We’ll explore why a simple LLM prompt isn’t enough—and how a tool-based architecture makes this production-ready.

​ In this guide, I’ll show you how to build an agent using Google GenKit and SAP-RPT-1 that automatically analyzes ticket descriptions and predicts module, priority, and escalation status. We’ll explore why a simple LLM prompt isn’t enough—and how a tool-based architecture makes this production-ready.   Read More Technology Blog Posts by Members articles 

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