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In this episode, Claudia Huynh, Customer Advisor at SAP, steps into the role of a Head of Retail Operations to reveal the hidden costs of disconnected data—and why unifying retail data is no longer optional.
Learn how breaking silos and enabling smarter, AI-driven insights can help retailers move from reactive firefighting to proactive, predictive growth.
00:04 – Guest narrator takes over: meet Claudia
00:23 – The pain of disconnected data across retail
01:03 – Unified data strategy: one version of truth
01:55 – When data’s unified, AI can level up operations
02:22 – Reality check: AI is only as good as your data
02:40 – Recap: break silos, enable AI, deliver seamless CX
Take the SAP Retail tour: https://sap.to/6053CrDHF
Dive into more retail innovation: https://sap.to/6053CrDHF
🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6056CrDH4
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Listen on Apple Podcasts: https://sap.to/6059CrDH7
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