SAP Cloud ALM can forward events to external chat tools to create messages in chat channels. This blog elaborates integration between Cloud ALM and MS teams to provide real-time chat notifications directly in your Teams workspace!
Here’s how easy it is to set up:
Step 1: In Microsoft Teams, create a Team. Click Teams > New team.
Team Name: CALM NotificationsDescription: OptionalTeam Type: PrivateFirst Channel Name: Default GeneralClick on Create
Add any users you wish to participate in the Teams Channel (as the creator, you are added already) instead click Skip:
Now, The Team and General Channel were created.
In General, click …(Three dots) and select Manage Channel –> Settings –> Connectors –> Edit –> Search for Incoming Webhook –> Add. Once it is added click on Configure.
Enter a Name for webhook and there is an option to upload you’re organization image if required and click Save.
The Webhook URL is created. Click Copy and paste the URL in a notepad for later. Click Save:
Step 2: Logon to BTP Cockpit and access Global Cloud ALM > Cloud ALM Subaccount
Click Connectivity > Destinations > Create Destination:
Step 3: In SAP Cloud ALM launchpad, click Administration > External API Management
Click Mappings Management > Copy for an existing mapping : Event situations in MS teams Chat and rename it to one you’ll recognize as yours (this autosaves)
Click Webhooks Management > +
Enter a value in Name, use F4 help to select the Destination ID created in step 2 and in Destination Type, select Microsoft Teams:
Click External Resource Type and select Chat and click Save.
Click Subscription Management > +, fill Name and set Resource type to Event Situation
Set Mapping & Webhook to the value created above and set Type to Built-in and click Save
Click Configuration, set service/system with desired config, for example: Systems > click link for system
In the case the chat notification should contain info on the Alert, set Create Alert > ON:
To trigger the Chat, set Send Chat Notification > ON and click + to select the subscription name created above and click Save
SAP Cloud ALM can forward events to external chat tools to create messages in chat channels. This blog elaborates integration between Cloud ALM and MS teams to provide real-time chat notifications directly in your Teams workspace!Here’s how easy it is to set up:Step 1: In Microsoft Teams, create a Team. Click Teams > New team.Team Name: CALM NotificationsDescription: OptionalTeam Type: PrivateFirst Channel Name: Default GeneralClick on CreateAdd any users you wish to participate in the Teams Channel (as the creator, you are added already) instead click Skip:Now, The Team and General Channel were created.In General, click …(Three dots) and select Manage Channel –> Settings –> Connectors –> Edit –> Search for Incoming Webhook –> Add. Once it is added click on Configure.Enter a Name for webhook and there is an option to upload you’re organization image if required and click Save.The Webhook URL is created. Click Copy and paste the URL in a notepad for later. Click Save:Step 2: Logon to BTP Cockpit and access Global Cloud ALM > Cloud ALM SubaccountClick Connectivity > Destinations > Create Destination:In Destination Configuration, Enter a Name, a Description and get URL from Teams webhook creation which is saved in notepad and click Save: Destination is created Step 3: In SAP Cloud ALM launchpad, click Administration > External API ManagementClick Mappings Management > Copy for an existing mapping : Event situations in MS teams Chat and rename it to one you’ll recognize as yours (this autosaves)Click Webhooks Management > +Enter a value in Name, use F4 help to select the Destination ID created in step 2 and in Destination Type, select Microsoft Teams:Click External Resource Type and select Chat and click Save.Click Subscription Management > +, fill Name and set Resource type to Event SituationSet Mapping & Webhook to the value created above and set Type to Built-in and click SaveIn SAP Cloud ALM for Operations > Any use case, ensure Scope is set to include system where Send Chat action is to be configured. Click Configuration, set service/system with desired config, for example: Systems > click link for system Click Events tab For the Metric desired, e.g. Data collection failed, click > In the case the chat notification should contain info on the Alert, set Create Alert > ON:To trigger the Chat, set Send Chat Notification > ON and click + to select the subscription name created above and click Save Allow data collection job to run (default 5 minutes). If the enabled metric breaches the threshold a chat notification will be triggered to your teams channel. Conclusion:Setting up real-time notifications from SAP Cloud ALM directly into Microsoft Teams brings a new level of visibility and responsiveness to your operations. With this integration, your teams can stay up to date with critical events and alerts right where they collaborate every day, enabling instant action and reducing response times. The process is straightforward—by connecting Cloud ALM’s event forwarding capabilities with Teams’ Incoming Webhook, important situations are surfaced immediately to the right people, in the right channel. #SAPCLOUDALM #MSTEAMS Read More Technology Blog Posts by Members articles
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