Business Rules in an Emergency in SAP Field Service Management | Demo

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​ ]Watch how business rules and automated workflows in SAP Field Service Management help standardize emergency response, so dispatch teams can act quickly, stay compliant, and maintain service continuity with fewer errors under pressure.

Chapters
00:00 – When emergencies hit, minutes matter
00:24 – Triggering emergency workflows with business rules
00:59 – Dispatcher view: emergency job notification
01:10 – Scheduling the emergency job (drag and drop)
01:19 – Auto-prioritization and resolving schedule conflicts
01:33 – Configurable rules and re-optimization options

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