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Managing orders, inventory, fulfillment, and customer interactions across channels shouldn’t be complicated. In this quick feature demo, see how SAP Order Management Services helps retailers deliver seamless experiences and build lasting loyalty.
In the demo, a social-driven purchase hits a fulfillment snag: a picking delay threatens the delivery promise. The Order Reliability Agent flags the issue, recommends the next best action, finds an alternate sourcing option, and escalates to the operations manager when cost/margin approval is needed, so teams stay in control and customers still get their order on time.
Chapters:
00:00 – Overview: OMS bundle for retailers
00:16 – Why it matters: loyalty across channels
00:28 – Unify data & orchestrate orders in a central hub
00:49 – Demo scenario: social discovery to purchase
01:14 – Issue flagged: picking delay and risk to promise
01:28 – AI Order Reliability Agent: next best action + escalation
01:56 – Outcome: on-time delivery and repeat purchase
02:16 – Wrap-up: efficiency, profitability, loyalty
Learn more about SAP Order Management Services ➡️
https://sap.to/6055hDhL7 Read More SAP
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