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Recurring alerts in asset health monitoring often point to deeper reliability issues, but investigations can stall when communication is fragmented and ownership is unclear. In this demo, learn how Reliability Cases in SAP Asset Performance Management (SAP APM) help you report issues, start structured investigations, involve the right experts, and track progress transparently from creation to closure.
Follow a real-world example: repeated overheating bearing alerts on a cooling water pump. See how a reliability engineer creates a reliability case, captures key context (including alert time ranges), sets priority and due date, and assigns an investigator. Then watch how teams link alerts and technical objects, use roles (requester, approver, maintenance technician) to support governance, and rely on a changelog for traceability.
Finally, explore action items to structure the work required to resolve the case, including assignment, due dates, notes, and status updates. Once all action items are complete, the case can be reviewed and closed, helping teams resolve recurring issues more efficiently and continuously improve reliability processes.
Chapters:
00:00 – Overview: managing reliability cases in SAP APM
00:21 – Understanding the business case and recurring alerts
00:46 – Create a reliability case and capture key details
01:33 – Priority, due date, and reason for creation
02:12 – Case statuses and governance (Created, In Process, Closed)
02:53 – Roles, changelog, and transparency
03:33 – Assign alerts and technical objects
04:34 – Action items: create, assign, track, and document work
06:01 – Close the case and outcomes
Find out more about reliability cases 👉 https://help.sap.com/docs/SAP_APM/8c95dca44fda4d56a17f6494f421758d/19b2110ab894496c95ff7f5d50536b38.html?locale=en-US Read More SAP Help and Learning
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