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Every leader has an AI strategy. Ana White thinks most of them are starting in the wrong place. As Chief People & AI Enablement Officer at Lumen, she’s leading AI transformation across her company on the conviction that the technology isn’t where this begins the people are. She talks about leading through fear, building trust, and what has to come first if any of it is going to work.
On the Frontier is a documentary interview series from Microsoft WorkLab, hosted by Matthew Duncan, who leads Microsoft’s Future of Work initiative. Each episode sits down with a leader putting AI to work inside one of the world’s most recognizable companies—Lumen, Levi’s, Mastercard, EY, and DuPont—for an honest conversation about what’s actually changing. Work and technology journalist Sherrell Dorsey joins across the season to connect each story to the bigger shift underway across the workforce.
Follow Matthew Duncan on LinkedIn: https://www.linkedin.com/in/matthewloysduncan/
Chapters
00:00 – Intro
00:38 – How has Lumen changed with AI?
01:57 – The mindset at Lumen you need to know
03:22 – Journalist Sherrell Dorsey on AI in team social dynamics
04:24 – The five-question framework for making good decisions
05:42 – Where have you changed your mind when it comes to AI?
06:23 – One thing leaders need to leave behind to progress
07:38 – Next time on the Frontier Read More Microsoft
