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What does it take to transform your business from the ground up for the AI era? There’s no better person to ask than Kate Johnson, President and CEO of the telecommunications company Lumen. In this episode of the WorkLab podcast, she talks about how AI is helping the company stay agile in the ever-shifting telecom industry. We also delve into the importance of changing company culture in tandem with its technology, and how she has prepared her teams for this new era of work.
Air date: September 12, 2024.
Chapters:
00:00 Kate Johnson and Lumen
01:18 Lumen’s Business and Future Vision
03:01 The Final Frontier of Digital Transformation
04:19 Leveraging AI Tools at Lumen
05:25 AI in Sales and Customer Understanding
06:42 Staying Ahead of the Curve
07:46 AI Adoption
13:14 Cultural Transformation Toolkit
19:59 Benefits of Using AI
Find this episode on:
– Apple Podcasts: https://podcasts.apple.com/us/podcast/worklab/id1582908812
– Spotify: https://open.spotify.com/show/2vApnLW5XfXoP8WDYGzFkT
– WorkLab Podcast: https://www.microsoft.com/en-us/worklab/podcast/
About the WorkLab Podcast:
Join host Molly Wood as she explores what leaders need to know to prepare their organizations for the innovations and disruptions that are transforming the way we work. Listen to her conversations with leading economists, technologists, and researchers on everything from how to use AI effectively to what it takes to thrive in a digital age.
Sign up for the WorkLab newsletter to get the latest AI research, insights, and trends delivered straight to your inbox: https://adoption.microsoft.com/en-us/worklab-newsletter/
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