Life is full of surprises, where we enjoy the expected and embrace the unexpected. Concurrently, business processes in SAP Cloud ALM are also similar. Every scenario made of systems & services, will have planned maintenances and also may encounter unplanned disruptions & degradations.
For all of us, going through our daily work will be chaotic without support of tools like MS Outlook calendar. Gone are the periodic days of paper planners and diaries. Whether it is to prepare for a recurring status meeting or dynamically act to compensate absence of a colleague, these tools always come in handy. They ease our efforts with simplified integration, leading to improved efficiency and performance in our daily tasks.
Day to day work of business users will be equivalently easy if they have a unique functionality that transparently displays all existing planned and unplanned status events, along with past & future events. Just like a daily journal for your business services. Business Service Management application in SAP Cloud ALM Operations helps the user by managing business services and related status events.
User can easily
be prepared for maintenancestrigger actions to execute fixes for disruptions & degradations orbe aware of the information conveyed in the communication
The Event Calendar View in Business Service Management (BSM) provides this advantage to the user through simplified configuration and easily consumable user interface.
BSM not only provides Calendar View of status events but also feasibility for user to compare the Achieved Service Level Report of the Business Services against the assigned Service Level Objective. It will help user to evaluate their Business Service to take actions wherever required or remain assured that the it is at par to the expectations.
In addition, BSM pushes status events to relevant monitoring usecases so required actions can be taken for an unplanned events or suppress unnecessary alert for a planned maintenance.
With these features in BSM user can easily monitor status events in Business Services and plan a seamless course of actions accordingly.
#SAPCloudALM
Life is full of surprises, where we enjoy the expected and embrace the unexpected. Concurrently, business processes in SAP Cloud ALM are also similar. Every scenario made of systems & services, will have planned maintenances and also may encounter unplanned disruptions & degradations.For all of us, going through our daily work will be chaotic without support of tools like MS Outlook calendar. Gone are the periodic days of paper planners and diaries. Whether it is to prepare for a recurring status meeting or dynamically act to compensate absence of a colleague, these tools always come in handy. They ease our efforts with simplified integration, leading to improved efficiency and performance in our daily tasks.Day to day work of business users will be equivalently easy if they have a unique functionality that transparently displays all existing planned and unplanned status events, along with past & future events. Just like a daily journal for your business services. Business Service Management application in SAP Cloud ALM Operations helps the user by managing business services and related status events. User can easilybe prepared for maintenancestrigger actions to execute fixes for disruptions & degradations orbe aware of the information conveyed in the communicationThe Event Calendar View in Business Service Management (BSM) provides this advantage to the user through simplified configuration and easily consumable user interface.BSM not only provides Calendar View of status events but also feasibility for user to compare the Achieved Service Level Report of the Business Services against the assigned Service Level Objective. It will help user to evaluate their Business Service to take actions wherever required or remain assured that the it is at par to the expectations.In addition, BSM pushes status events to relevant monitoring usecases so required actions can be taken for an unplanned events or suppress unnecessary alert for a planned maintenance.With these features in BSM user can easily monitor status events in Business Services and plan a seamless course of actions accordingly.#SAPCloudALM Read More Technology Blogs by SAP articles
#SAP
#SAPTechnologyblog
