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Ben Turner, Director of Product Management at Mediafly, provides an overview of AI Coaching and Enablement for SAP Customer Experience. Watch this product inspiration video to learn about Mediafly’s strategic direction in building this solution with the latest integrations to SAP Sales and Service Cloud Version 2 and our overall innovations as part of the Intelligent CX portfolio.
The key highlights shared in this video are:
00:00 – Introduction
00:26 – Why Mediafly and SAP Sales and Service Cloud?
02:02 – How can customers benefit from this solution?
03:46 – What is your overall direction in terms of AI in Mediafly and SAP?
05:32 – Start of the Demo
06:55 – Demo: Mediafly Content Workspace in the Account View
08:22 – Demo: Mediafly Recommended Content for each Account
10:05 – Demo: Mediafly Call Coaching
11:19 – Demo: Mediafly Content Shares
12:14 – Demo: Mediafly Value Tools
13:42 – Demo: Mediafly Content Workspace cntd.
14:38 – Summary: Intelligent CX from SAP
Further information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/6059a3q3S
– Learn more about Mediafly for SAP: https://sap.to/6051a3q3t Read More SAP Product Help and Training
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