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Alexandra Altermann, Solution Manager for Industrial Manufacturing, and Martin Lenz, Product Expert for SAP S/4HANA at SAP provide an overview on customer-centric service processes across SAP Business Suite. Watch this product inspiration video to learn about the seamless integration between SAP Service Cloud Version 2 and SAP S/4HANA Cloud for service management with a focus on in-house repair scenarios.
The key highlights shared in this video are:
00:00 – Introduction
00:58 – Why does SAP innovate in the area Customer-Centric Service and In-House Repair?
02:32 – Which scenarios does the new integration across SAP Business Suite offer?
04:06 – How can customers implement this new solution?
04:53 – Start of the Demo
05:05 – Demo: Receive incoming customer call in SAP Service Cloud Version 2 Agent Desktop
05:28 – Demo: Create Service Order in SAP Service Cloud Version 2
09:17 – Demo: Access S/4HANA Service Order from inside SAP Service Cloud Version 2
09:59 – Demo: Add In-House Repair Objects in Service Order
10:54 – Demo: Create Returns Order in SAP S/4HANA
11:50 – Demo: Execute and Confirm In-House Repair Process in SAP S/4HANA
14:14 – Demo: Keep full transparency of Service Order in SAP Service Cloud Version 2
15:18 – Demo: Start Billing for Service Order in SAP S/4HANA
16:43 – Demo: Complete all In-House Repair Objects
17:34 – Demo: Analyze Product and Service Margins in SAP S/4HANA
18:39 – Summary: Intelligent CX from SAP
Further information:
– Get ready and experience Intelligent CX from SAP: https://sap.to/60504GWJM
– Discover SAP Service Cloud Version 2: https://sap.to/60514GWJ3
– Discovery SAP S/4HANA Service, Private Edition: https://sap.to/60524GWJO
– Explore our SAP Community for SAP S/4HANA Service: https://sap.to/60544GWJu
– Join our SAP Community for SAP Service Cloud: https://sap.to/60554GWJR
– Get a free Trial of SAP Service Cloud Version 2: https://sap.to/60574GWJT Read More SAP Product Help and Training
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