Authors: @Trinidad & @jacobahtan 

As businesses adopt AI at an accelerated pace, the need for AI tools that deeply understand enterprise processes becomes critical. SAP Joule, SAP’s AI copilot, is designed to address this need—offering intelligent, contextual, and secure assistance across the SAP ecosystem.

But what if the out-of-the-box AI capabilities don’t fully match your business needs? Enter SAP Joule Studio, a powerful low-code tool that enables you to build your own Joule Skills, tailor-made for your organization’s workflows.

This blog explores how Joule Studio empowers companies to create custom AI skills, automate repetitive tasks, and seamlessly integrate AI into daily operations.

This is a summary of the business use case I presented together with my colleague @Trinidad in this webinar: Amplify Joule’s power for your enterprise needs. Please, note the mentioned session is part of a series of webinars under the topic of “Talk to Your Business with Generative AI”. Check the full calendar here to watch the recordings of past sessions and register for the upcoming one.

 

💡 What is SAP Joule?

SAP Joule is an AI copilot designed to provide intelligent, contextual assistance within the SAP ecosystem. Unlike generic AI chatbots, Joule understands SAP business processes, user context, and role-based permissions, allowing it to deliver meaningful, secure, and actionable responses.

🌐 Unified Across the SAP Ecosystem

Joule acts as a single AI instance connected to SAP Cloud solutions like SAP S/4HANA Cloud, SAP SuccessFactors, and SAP Field Service Management (FSM).Users can interact with Joule via an embedded web client, mobile interface (e.g., SAP Mobile Start), or third-party tools like Microsoft Teams.Regardless of the entry point, Joule maintains user context, security, and session continuity.

🤖 Joule’s Capabilities: How Does It Work?

When a user interacts with Joule, here’s what happens under the hood

User Input: A natural language query is entered e.g., “Show me open purchase orders for customer ABC.”

Intent Recognition: Joule checks if the query matches:An out-of-the-box skill (prebuilt by SAP)A custom skill developed by the partner/customerOr if it requires a knowledge-based response (e.g., documents or help articles)

Knowledge Filtering: Joule pulls information from:SAP documentationThe customer’s own document repositories (document grounding)Application-specific data (e.g., SAP S/4HANA)

Context Gathering:Who is the user?What are their roles, permissions, and session context?What application are they working in?

Query Orchestration:Joule composes an enriched, context-aware query.This is passed to a Large Language Model (LLM) like GPT or Gemini for dialogue generation.

Skill Execution:If the response requires action (e.g., “Create a service ticket”), Joule invokes the appropriate skill or API.

Response Delivery:The answer or action is returned to the user, formatted appropriately (e.g., text, links, buttons).

⚙️ Joule Skills vs. AI Agents: Understanding the Difference

🔧 Joule Skills: Deterministic Automation

Purpose: Automate structured, repetitive tasks with predefined logic.
How it works: When a query matches a defined intent, the corresponding skill executes a fixed workflow.
Example Use Cases:

Checking contract validityRetrieving customer ordersCreating service tickets

Characteristics:

Rule-basedFast and reliableRequires clear input/output definitions

🧠  AI Agents: Dynamic, Reasoning-Powered Automation (Coming Soon)

Purpose: Handle complex tasks with ambiguous goals, requiring reasoning and decision-making.
How it works:

Breaks tasks into subtasks autonomouslyChooses which APIs, skills, or tools to useAdjusts the execution path based on real-time context

Example Use Cases:

Supply chain disruption management (e.g., predicting and mitigating shipment delays)Cross-system troubleshooting with adaptive workflows

Characteristics:

Autonomous planningUses LLMs for reasoningDynamic execution paths

🔑 In Simple Terms

Skills: “Tell me what to do, and I’ll do it.”

Agents: “Tell me the goal, and I’ll figure out how to get there.”

 

Joule Studio

… is a new tool within SAP Build that lets partners, developers, and customers create, manage, and deploy Joule Skills—custom AI-driven capabilities that extend the functionality of SAP Joule.

✅ Why Joule Studio Matters

Automates routine tasks using natural language.Provides an easy-to-use, low-code/no-code interface.Empowers business users and developers to extend SAP Joule without writing extensive code.Seamlessly integrates with both SAP systems and third-party applications.

🎯 Business Value

Accelerates productivity by reducing manual work.Provides consistent, AI-powered user experiences across the SAP landscape.Reduces reliance on developers for routine automation tasks.Allows businesses to adapt SAP Joule to their unique processes.

🔧 What are Joule Skills?

Joule Skills are modular AI capabilities that automate deterministic, rule-based tasks in response to natural language queries from users. These tasks are repeatable, well-structured, and follow predefined workflows.

🔍 Examples of Joule Skills

✅ Check if a customer’s service contract is valid in SAP S/4HANA Cloud.
✅ Retrieve a list of recent purchase orders.
✅ Generate a service ticket in SAP Field Service Management (FSM).
✅ Fetch relevant SAP documentation based on a keyword or phrase.

🚀 Key Capabilities of Joule Skills

Automate processes based on natural language prompts.Fetch data, perform transactions, or trigger workflows.Integrate with APIs, SAP backend systems, or third-party apps.Provide formatted outputs like lists, summaries, or direct links to SAP systems.

🏗️  Building Skills in Joule Studio: How Does it Work?

1. Visual Skill Builder

Joule Studio uses a drag-and-drop interface to design skills.Define inputs, outputs, and processing steps without complex coding.

2. API and Action Integration

Create actions that connect to SAP APIs (e.g., S/4HANA, FSM) or third-party systems.Support for importing OpenAPI specifications simplifies the process.Create custom REST calls easily within the skill.

3. Workflow Orchestration

Chain multiple actions together.Add conditions, branching logic, or loops.Incorporate SAP Build Process Automation workflows or decisions.

4. Response Customization

Define how outputs are presented:Text summariesLists with links (e.g., to a contract or service call)Status updatesFull control over the user interaction format.

5. Secure Deployment via Environments

Deploy skills into specific environments (Dev, QA, Production).Manage role-based access for both developers and users.Enforce security with principal propagation and identity checks.

6. Monitoring & Lifecycle Management

Visualize skill execution paths.Debug failed steps directly within Joule Studio.Manage skill versions and rollback if needed.

🧠 How Joule Skills Enhance SAP Joule

Deep Contextual Awareness: Skills leverage user identity, permissions, and current session context, ensuring responses are both relevant and secure.Unified Access: Users can invoke skills from within any SAP application where Joule is embedded, without switching apps or screens.Extensibility: You can extend SAP’s out-of-the-box skills by layering in your company-specific logic, processes, or data sources.

🏗️ Example Use Case: Smart Advisory Companion

🏢 Business Problem

A consultant named John needs to handle customer requests like “How do I implement multi-tenancy in SAP BTP?”. Today, John manually checks contract validity, looks for similar projects, gathers documents, creates service calls, and emails customers—a time-consuming process.

💡 Solution with Joule Studio

Joule Studio powers five key Joule Skills that automate this workflow:

1. Check Service Contract Validity:

Queries S/4HANA Cloud to check if the customer’s service contract is active. If expired, sends John a link to renew it.

2. Find Similar Projects:

Connects to a backend that uses SAP HANA Cloud’s Vector Engine for semantic search, retrieving the most relevant past projects.

3. Retrieve Related Documents:

Searches for relevant SAP documentation or internal files based on the customer’s request.

4. Create a Service Call:

Automatically logs a service ticket in SAP FSM, using data gathered from previous steps.

5. Send Summary Email:

Automatically composes and sends a summary email to the customer, containing all gathered information, ticket IDs, document links, and next steps.

🎯Result

John spends less time navigating systems and more time delivering value to customers.

🏛️ Solution Architecture for the Use Case

Component

Functionality

SAP Joule Studio

Skill authoring, deployment, lifecycle management

SAP S/4HANA Cloud

Service contract validation

SAP FSM

Service call creation

Smart Advisory Backend

Semantic search using vector databases

SAP HANA Cloud

Data storage, vector search, knowledge graph

SAP Build Process Automation

Email workflows, task management

Generative AI Hub

LLMs for document analysis or summarization

 

🏗️ Setting Up the Foundation: Joule Studio Environment

✔️Environment Creation

A Joule Studio Environment acts as a sandbox where you can develop, test, and deploy your Joule Skills.It controls the deployment versions and provides isolation between development, QA, and production.

✔️Connecting Systems via Destinations

The team set up Destinations in SAP BTP for:SAP S/4HANA Cloud (contract validation)SAP FSM (service ticket creation)A Custom Smart Advisory Backend (handles semantic search and knowledge graphs)Destinations allow Joule Skills to securely communicate with SAP APIs and third-party services.

✔️Action Projects: How to “bridge” your Destinations with Joule Skills

1. Import from API Specification:

Upload your OpenAPI-formatted API specification file.Select specific endpoints you need – no need for everything.Test endpoints immediately to define accurate outputs.System auto-generates output fields, which you can then refine.

2. Define Custom Actions:

Manually configure endpoints and parameters.Ideal for custom integrations (e.g., S/4HANA Service Contracts).Test to automatically generate and then modify output fields.

Creating Your Joule Skill Project

Once your actions are defined:

In the lobby, select “Joule Skill.”Give it a clear name and, crucially, a very specific description. This clarity is vital for effective utilization.

 

🛠️ Deep Dive of Joule Skills Development for our Use Case

🔍 Skill 1: Retrieve Similar Projects

Purpose: Search for top 5 similar projects based on a natural language query.

Process:

Created an Action Project by importing an OpenAPI specification from the backend.Defined the API endpoint to query the vector database that holds historical project embeddings.Defined input (search term) and output (project list) parameters.Created a Joule Skill named Retrieve Similar Projects.The skill was configured to automatically generate a user-friendly list with project titles and links.

Result: John can type “Find me similar projects about multi-tenancy” and Joule returns a clickable list of past projects.

📄 Skill 2: Retrieve SAP Documents

Purpose: Retrieve SAP-related documents relevant to the query.

Process:

Added an action that queries a document repository API (e.g., SAP Help, SharePoint).Configured a Send Message step to customize how the documents are displayed (title, snippet, document type, and clickable links).Disabled automatic response formatting to fully control how Joule presents the information.

Result: John asks “Show me documents about ABAP Cloud”, and Joule returns a curated list of relevant documentation with descriptions and links.

📝 Skill 3: Check Service Contract Validity

Purpose: Verify whether a customer’s service contract in S/4HANA Cloud is active or expired.

Process:

Created an action to call the Get Service Contract API from S/4HANA Cloud.Defined input as the Service Contract ID.Built a Condition Branch to check whether the contract status contains the string “Active”.Configured two possible outcomes:
– If active: returns a confirmation message.
– If expired: displays a message with a button linking to the contract for renewal.

Result: John can input “Check contract SC-0001” and Joule tells him whether it’s valid or expired, with quick navigation links.

🔧 Skill 4: Create Service Call in FSM

Purpose: Open a service call in SAP FSM based on the current advisory conversation.

Process:

Confirmed the service contract validity using the skill from the previous step.If valid, created an action to call FSM’s Create Service Call API.Populated the service call details using information gathered (e.g., subject from John’s advisory request).Designed the output message to include:
– The Service Call ID.
– A link to the FSM interface for further details.
– Status and remarks.

Result: With a simple command like “Open a service call for this customer”, Joule creates the FSM ticket instantly.

📧 Skill 5: Send Summary Email

Purpose: Summarize the conversation and send an email to the customer or internal stakeholders.

Process:

Used SAP Build Process Automation to handle email sending.Created a Process Project for email with parameters like:
– To and CC email addresses.
– Email body parts.
– Subject line.Published this process into the Joule Studio library.Built a Joule Skill to trigger the process as part of the workflow.

Result: John types “Send a summary email”, and Joule automatically drafts and sends a detailed email containing:
– Contract status.
– List of related projects.
– Documents.
– Service call details.

Use Case end-to-end Demonstration

🧠 Key Features Showcased in the Demo

Dynamic Input Handling: Skills captured user prompts dynamically (e.g., keywords, contract IDs).API Testing Built-In: While creating actions, the API responses were tested in real-time to auto-generate output fields.Decision Branching: Contract validation skill used IF/THEN logic directly in the visual flow.Data Formatting: Output lists, clickable links, and summaries were customized for each skill.Environment Management: Demonstrated deploying skills into the testing environment with destination mappings.Error Handling: Skills were designed with fallback messages in case of API failures or missing data.

🔭 What’s Next for Joule Studio?

🚩 July 2025:

✅ GA (General Availability) of Joule Studio for Custom Skills.

🚀 Later in 2025:

✅ AI Agents Development:

Leverages the same framework.Adds autonomous planning, multi-step reasoning, and complex problem solving.The presenters concluded by giving a teaser of the next evolution—AI Agents—which will further extend Joule’s capabilities by introducing autonomous, multi-step reasoning and decision-making, enabling even more complex workflows beyond deterministic skills.

📚 Learning Resources and Next Steps:

Explore the SAP Joule Product Page (placeholder link)Join the SAP AI Community to connect with expertsReview the SAP Roadmap for upcoming featuresWatch our Webinar Recording to revisit the detailed demo and implementation guide

✨ Conclusion: Your Enterprise, Smarter with Joule Studio

Joule Studio transforms how businesses interact with SAP systems. By enabling you to build custom Joule Skills, you automate routine tasks, reduce operational complexity, and unlock the power of natural language-driven workflows.

This isn’t just automation—it’s intelligent, context-aware assistance designed for enterprise scale, security, and flexibility.

As the evolution continues with AI Agents, Joule Studio will be the central hub where your AI-driven enterprise solutions come to life.

 

​ Authors: @Trinidad & @jacobahtan As businesses adopt AI at an accelerated pace, the need for AI tools that deeply understand enterprise processes becomes critical. SAP Joule, SAP’s AI copilot, is designed to address this need—offering intelligent, contextual, and secure assistance across the SAP ecosystem.But what if the out-of-the-box AI capabilities don’t fully match your business needs? Enter SAP Joule Studio, a powerful low-code tool that enables you to build your own Joule Skills, tailor-made for your organization’s workflows.This blog explores how Joule Studio empowers companies to create custom AI skills, automate repetitive tasks, and seamlessly integrate AI into daily operations.This is a summary of the business use case I presented together with my colleague @Trinidad in this webinar: Amplify Joule’s power for your enterprise needs. Please, note the mentioned session is part of a series of webinars under the topic of “Talk to Your Business with Generative AI”. Check the full calendar here to watch the recordings of past sessions and register for the upcoming one. 💡 What is SAP Joule?SAP Joule is an AI copilot designed to provide intelligent, contextual assistance within the SAP ecosystem. Unlike generic AI chatbots, Joule understands SAP business processes, user context, and role-based permissions, allowing it to deliver meaningful, secure, and actionable responses.🌐 Unified Across the SAP EcosystemJoule acts as a single AI instance connected to SAP Cloud solutions like SAP S/4HANA Cloud, SAP SuccessFactors, and SAP Field Service Management (FSM).Users can interact with Joule via an embedded web client, mobile interface (e.g., SAP Mobile Start), or third-party tools like Microsoft Teams.Regardless of the entry point, Joule maintains user context, security, and session continuity.🤖 Joule’s Capabilities: How Does It Work?When a user interacts with Joule, here’s what happens under the hoodUser Input: A natural language query is entered e.g., “Show me open purchase orders for customer ABC.”Intent Recognition: Joule checks if the query matches:An out-of-the-box skill (prebuilt by SAP)A custom skill developed by the partner/customerOr if it requires a knowledge-based response (e.g., documents or help articles)Knowledge Filtering: Joule pulls information from:SAP documentationThe customer’s own document repositories (document grounding)Application-specific data (e.g., SAP S/4HANA)Context Gathering:Who is the user?What are their roles, permissions, and session context?What application are they working in?Query Orchestration:Joule composes an enriched, context-aware query.This is passed to a Large Language Model (LLM) like GPT or Gemini for dialogue generation.Skill Execution:If the response requires action (e.g., “Create a service ticket”), Joule invokes the appropriate skill or API.Response Delivery:The answer or action is returned to the user, formatted appropriately (e.g., text, links, buttons).⚙️ Joule Skills vs. AI Agents: Understanding the Difference🔧 Joule Skills: Deterministic AutomationPurpose: Automate structured, repetitive tasks with predefined logic.How it works: When a query matches a defined intent, the corresponding skill executes a fixed workflow.Example Use Cases:Checking contract validityRetrieving customer ordersCreating service ticketsCharacteristics:Rule-basedFast and reliableRequires clear input/output definitions🧠  AI Agents: Dynamic, Reasoning-Powered Automation (Coming Soon)Purpose: Handle complex tasks with ambiguous goals, requiring reasoning and decision-making.How it works:Breaks tasks into subtasks autonomouslyChooses which APIs, skills, or tools to useAdjusts the execution path based on real-time contextExample Use Cases:Supply chain disruption management (e.g., predicting and mitigating shipment delays)Cross-system troubleshooting with adaptive workflowsCharacteristics:Autonomous planningUses LLMs for reasoningDynamic execution paths🔑 In Simple TermsSkills: “Tell me what to do, and I’ll do it.”Agents: “Tell me the goal, and I’ll figure out how to get there.” Joule Studio… is a new tool within SAP Build that lets partners, developers, and customers create, manage, and deploy Joule Skills—custom AI-driven capabilities that extend the functionality of SAP Joule.✅ Why Joule Studio MattersAutomates routine tasks using natural language.Provides an easy-to-use, low-code/no-code interface.Empowers business users and developers to extend SAP Joule without writing extensive code.Seamlessly integrates with both SAP systems and third-party applications.🎯 Business ValueAccelerates productivity by reducing manual work.Provides consistent, AI-powered user experiences across the SAP landscape.Reduces reliance on developers for routine automation tasks.Allows businesses to adapt SAP Joule to their unique processes.🔧 What are Joule Skills?Joule Skills are modular AI capabilities that automate deterministic, rule-based tasks in response to natural language queries from users. These tasks are repeatable, well-structured, and follow predefined workflows.🔍 Examples of Joule Skills✅ Check if a customer’s service contract is valid in SAP S/4HANA Cloud.✅ Retrieve a list of recent purchase orders.✅ Generate a service ticket in SAP Field Service Management (FSM).✅ Fetch relevant SAP documentation based on a keyword or phrase.🚀 Key Capabilities of Joule SkillsAutomate processes based on natural language prompts.Fetch data, perform transactions, or trigger workflows.Integrate with APIs, SAP backend systems, or third-party apps.Provide formatted outputs like lists, summaries, or direct links to SAP systems.🏗️  Building Skills in Joule Studio: How Does it Work?1. Visual Skill BuilderJoule Studio uses a drag-and-drop interface to design skills.Define inputs, outputs, and processing steps without complex coding.2. API and Action IntegrationCreate actions that connect to SAP APIs (e.g., S/4HANA, FSM) or third-party systems.Support for importing OpenAPI specifications simplifies the process.Create custom REST calls easily within the skill.3. Workflow OrchestrationChain multiple actions together.Add conditions, branching logic, or loops.Incorporate SAP Build Process Automation workflows or decisions.4. Response CustomizationDefine how outputs are presented:Text summariesLists with links (e.g., to a contract or service call)Status updatesFull control over the user interaction format.5. Secure Deployment via EnvironmentsDeploy skills into specific environments (Dev, QA, Production).Manage role-based access for both developers and users.Enforce security with principal propagation and identity checks.6. Monitoring & Lifecycle ManagementVisualize skill execution paths.Debug failed steps directly within Joule Studio.Manage skill versions and rollback if needed.🧠 How Joule Skills Enhance SAP JouleDeep Contextual Awareness: Skills leverage user identity, permissions, and current session context, ensuring responses are both relevant and secure.Unified Access: Users can invoke skills from within any SAP application where Joule is embedded, without switching apps or screens.Extensibility: You can extend SAP’s out-of-the-box skills by layering in your company-specific logic, processes, or data sources.🏗️ Example Use Case: Smart Advisory Companion🏢 Business ProblemA consultant named John needs to handle customer requests like “How do I implement multi-tenancy in SAP BTP?”. Today, John manually checks contract validity, looks for similar projects, gathers documents, creates service calls, and emails customers—a time-consuming process.💡 Solution with Joule StudioJoule Studio powers five key Joule Skills that automate this workflow:1. Check Service Contract Validity:Queries S/4HANA Cloud to check if the customer’s service contract is active. If expired, sends John a link to renew it.2. Find Similar Projects:Connects to a backend that uses SAP HANA Cloud’s Vector Engine for semantic search, retrieving the most relevant past projects.3. Retrieve Related Documents:Searches for relevant SAP documentation or internal files based on the customer’s request.4. Create a Service Call:Automatically logs a service ticket in SAP FSM, using data gathered from previous steps.5. Send Summary Email:Automatically composes and sends a summary email to the customer, containing all gathered information, ticket IDs, document links, and next steps.🎯ResultJohn spends less time navigating systems and more time delivering value to customers.🏛️ Solution Architecture for the Use CaseComponentFunctionalitySAP Joule StudioSkill authoring, deployment, lifecycle managementSAP S/4HANA CloudService contract validationSAP FSMService call creationSmart Advisory BackendSemantic search using vector databasesSAP HANA CloudData storage, vector search, knowledge graphSAP Build Process AutomationEmail workflows, task managementGenerative AI HubLLMs for document analysis or summarization 🏗️ Setting Up the Foundation: Joule Studio Environment✔️Environment CreationA Joule Studio Environment acts as a sandbox where you can develop, test, and deploy your Joule Skills.It controls the deployment versions and provides isolation between development, QA, and production.✔️Connecting Systems via DestinationsThe team set up Destinations in SAP BTP for:SAP S/4HANA Cloud (contract validation)SAP FSM (service ticket creation)A Custom Smart Advisory Backend (handles semantic search and knowledge graphs)Destinations allow Joule Skills to securely communicate with SAP APIs and third-party services.✔️Action Projects: How to “bridge” your Destinations with Joule Skills1. Import from API Specification:Upload your OpenAPI-formatted API specification file.Select specific endpoints you need – no need for everything.Test endpoints immediately to define accurate outputs.System auto-generates output fields, which you can then refine.2. Define Custom Actions:Manually configure endpoints and parameters.Ideal for custom integrations (e.g., S/4HANA Service Contracts).Test to automatically generate and then modify output fields.Creating Your Joule Skill ProjectOnce your actions are defined:In the lobby, select “Joule Skill.”Give it a clear name and, crucially, a very specific description. This clarity is vital for effective utilization. 🛠️ Deep Dive of Joule Skills Development for our Use Case🔍 Skill 1: Retrieve Similar ProjectsPurpose: Search for top 5 similar projects based on a natural language query.Process:Created an Action Project by importing an OpenAPI specification from the backend.Defined the API endpoint to query the vector database that holds historical project embeddings.Defined input (search term) and output (project list) parameters.Created a Joule Skill named Retrieve Similar Projects.The skill was configured to automatically generate a user-friendly list with project titles and links.Result: John can type “Find me similar projects about multi-tenancy” and Joule returns a clickable list of past projects.📄 Skill 2: Retrieve SAP DocumentsPurpose: Retrieve SAP-related documents relevant to the query.Process:Added an action that queries a document repository API (e.g., SAP Help, SharePoint).Configured a Send Message step to customize how the documents are displayed (title, snippet, document type, and clickable links).Disabled automatic response formatting to fully control how Joule presents the information.Result: John asks “Show me documents about ABAP Cloud”, and Joule returns a curated list of relevant documentation with descriptions and links.📝 Skill 3: Check Service Contract ValidityPurpose: Verify whether a customer’s service contract in S/4HANA Cloud is active or expired.Process:Created an action to call the Get Service Contract API from S/4HANA Cloud.Defined input as the Service Contract ID.Built a Condition Branch to check whether the contract status contains the string “Active”.Configured two possible outcomes:- If active: returns a confirmation message.- If expired: displays a message with a button linking to the contract for renewal.Result: John can input “Check contract SC-0001” and Joule tells him whether it’s valid or expired, with quick navigation links.🔧 Skill 4: Create Service Call in FSMPurpose: Open a service call in SAP FSM based on the current advisory conversation.Process:Confirmed the service contract validity using the skill from the previous step.If valid, created an action to call FSM’s Create Service Call API.Populated the service call details using information gathered (e.g., subject from John’s advisory request).Designed the output message to include:- The Service Call ID.- A link to the FSM interface for further details.- Status and remarks.Result: With a simple command like “Open a service call for this customer”, Joule creates the FSM ticket instantly.📧 Skill 5: Send Summary EmailPurpose: Summarize the conversation and send an email to the customer or internal stakeholders.Process:Used SAP Build Process Automation to handle email sending.Created a Process Project for email with parameters like:- To and CC email addresses.- Email body parts.- Subject line.Published this process into the Joule Studio library.Built a Joule Skill to trigger the process as part of the workflow.Result: John types “Send a summary email”, and Joule automatically drafts and sends a detailed email containing:- Contract status.- List of related projects.- Documents.- Service call details.Use Case end-to-end Demonstration🧠 Key Features Showcased in the DemoDynamic Input Handling: Skills captured user prompts dynamically (e.g., keywords, contract IDs).API Testing Built-In: While creating actions, the API responses were tested in real-time to auto-generate output fields.Decision Branching: Contract validation skill used IF/THEN logic directly in the visual flow.Data Formatting: Output lists, clickable links, and summaries were customized for each skill.Environment Management: Demonstrated deploying skills into the testing environment with destination mappings.Error Handling: Skills were designed with fallback messages in case of API failures or missing data.🔭 What’s Next for Joule Studio?🚩 July 2025:✅ GA (General Availability) of Joule Studio for Custom Skills.🚀 Later in 2025:✅ AI Agents Development:Leverages the same framework.Adds autonomous planning, multi-step reasoning, and complex problem solving.The presenters concluded by giving a teaser of the next evolution—AI Agents—which will further extend Joule’s capabilities by introducing autonomous, multi-step reasoning and decision-making, enabling even more complex workflows beyond deterministic skills.📚 Learning Resources and Next Steps:Explore the SAP Joule Product Page (placeholder link)Join the SAP AI Community to connect with expertsReview the SAP Roadmap for upcoming featuresWatch our Webinar Recording to revisit the detailed demo and implementation guide✨ Conclusion: Your Enterprise, Smarter with Joule StudioJoule Studio transforms how businesses interact with SAP systems. By enabling you to build custom Joule Skills, you automate routine tasks, reduce operational complexity, and unlock the power of natural language-driven workflows.This isn’t just automation—it’s intelligent, context-aware assistance designed for enterprise scale, security, and flexibility.As the evolution continues with AI Agents, Joule Studio will be the central hub where your AI-driven enterprise solutions come to life.   Read More Technology Blog Posts by SAP articles 

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