Determination of Service Team through Standard and Custom attributes: Available from 2025 FPS0
In the Enterprise Organizational Model enabled systems, the service team was traditionally determined based on only three standard attributes such as Country, Postal Code, and Enterprise Service Organization.
However, there are scenarios where it is necessary to include custom attributes also with standard ones to enable more specific service team determination based on transaction-specific parameters.
With the latest enhancements, it is now possible to determine the service team using both standard and custom attributes defined in the service team responsibility setup.
To support this enhanced logic, a new BAdI has been introduced:
BAdI: CRMS4_RM_SRVTEAM_DETERMINATION
This BAdI enables flexible and enhanced service team determination based on tailored criteria.
Determination of Service Team through Standard and Custom attributes: Available from 2025 FPS0 In the Enterprise Organizational Model enabled systems, the service team was traditionally determined based on only three standard attributes such as Country, Postal Code, and Enterprise Service Organization. However, there are scenarios where it is necessary to include custom attributes also with standard ones to enable more specific service team determination based on transaction-specific parameters. With the latest enhancements, it is now possible to determine the service team using both standard and custom attributes defined in the service team responsibility setup. To support this enhanced logic, a new BAdI has been introduced: BAdI: CRMS4_RM_SRVTEAM_DETERMINATION This BAdI enables flexible and enhanced service team determination based on tailored criteria. Read More Technology Blog Posts by SAP articles
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