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See how Döhler scales customer value with Intelligent CX and a live SAP Sales & Service Cloud Version 2 demo.
In this customer-led Product Inspiration episode, SAP’s Nina Springstubbe speaks with Döhler’s Michelle Emmerich and Solvia’s Rasim Özkan about why Döhler chose SAP Customer Experience and how SAP Sales & Service Cloud Version 2, integrated with SAP S/4HANA, drives speed, productivity, and smarter decisions. They cover the WE | LEAD program, guided selling playbooks, new ESM processes, and out-of-the-box GenAI for accounts, leads, opportunities, and activities, plus server-side integration with Outlook and Teams.
Chapters:
00:00 – Intro and why SAP CX
02:18 – What Döhler implemented (Version 2 and AI)
03:12 – Business value and adoption advice
06:26 – Partner perspective (Solvia)
07:21 – Demo: home, KPI cards, global search
09:55 – Account 360 (SAC) and timelines
10:52 – BTP apps and S/4HANA data sync
11:18 – AI Account Development Plan and wrap-up
Get ready and experience Intelligent CX from SAP: https://sap.to/6050CJIs6
Explore SAP Sales Cloud Version 2: https://sap.to/6051CJIsB
Join our SAP Community for SAP Sales and Service Cloud: https://sap.to/6053CJIsD Read More SAP Help and Learning
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