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The “best” CX isn’t one channel — it’s the right mix.
Shirish Shrinet breaks down how automation and human support work together to create better experiences.
Learn more about customer experience solutions from SAP: https://sap.to/6054Cr8Bp
🎧 More episodes of the Trending Chats podcast:
Watch on YouTube: https://sap.to/6055Cr8BV
Listen on Spotify: https://sap.to/6056Cr8Bn
Listen on Apple Podcasts: https://sap.to/6057Cr8BX
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