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Agentic AI is changing what “great commerce” looks like, making experiences more personal for customers and operations more proactive for teams.
Watch how SAP Commerce Cloud helps teams respond fast to demand spikes and disruption with AI agents that recommend next-best actions, so customers stay happy and loyal.
Chapters:
00:00 – Agentic AI transforms the commerce journey
00:22 – Conversational discovery and one-click checkout (Jack)
01:20 – Social surge detected and fulfillment risk forecast
01:49 – Multi-agent mitigation simulation in Merchant Workspace
02:42 – Tariff disruption and next-best actions
03:20 – Loyalty-first intervention and automated thresholds
04:06 – Customer delight and continuous improvement
Learn more about SAP Commerce Cloud. 👉 https://sap.to/6055CL4VB Read More SAP
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