End to End guide to setup Joule, SAP Build Process Automation, and SAP Build Work Zone on SAP BTP

1. Introduction

Modern enterprises rely on multiple SAP and third-party applications to run their business processes. However, navigating across different systems and extracting insights quickly can be challenging for users. To address this, SAP is embedding artificial intelligence directly into its enterprise solutions through Joule, SAP’s AI copilot.

Joule transforms how users interact with SAP systems by enabling natural language interactions, automating routine tasks, and surfacing relevant business insights instantly. Combined with SAP Build Process Automation (SBPA) and SAP Build Work Zone, organizations can build intelligent workflows, integrate APIs, and deliver AI-powered business experiences through a unified digital workspace.

1.1 What You Will Learn in This Blog

In this blog, we will walk through the end-to-end setup and integration of Joule with SAP Build services on SAP Business Technology Platform (BTP). You will learn:

An overview of Joule and its role as SAP’s AI copilot

The architecture and environment required to run Joule on SAP BTP

How to configure SAP Build Process Automation and create Joule skills

The setup steps required in SAP BTP, including Cloud Identity Services and service entitlements

How Joule skills interact with APIs, workflows, and destinations

How SAP Build Work Zone enables users to access Joule-powered experiences through a unified workspace

1.2 Joule: SAP’s AI Copilot

Joule is SAP’s AI copilot designed to simplify how users interact with enterprise applications. It provides a conversational interface that helps employees complete tasks, retrieve insights, and navigate across SAP systems more efficiently.

Designed as a companion for the Intelligent Enterprise, Joule offers role-based assistance across the SAP solution portfolio. Through natural language interactions, users can search information, access relevant applications, and perform business transactions without navigating complex menus.

By integrating directly with business applications, Joule enhances productivity, improves decision-making, and streamlines daily operations.

1.3 Environment and Architecture

Joule is built using modern cloud-native architecture on SAP BTP.

Key architectural characteristics include:

Runs on SAP BTP Cloud FoundryBuilt as a multi-tenant application, ensuring strict data isolation between customersSecure and enterprise-ready architectureCompliance with AI ethics guidelines and GDPR standards

This architecture enables organizations to safely leverage generative AI capabilities within their SAP landscapes.

1.4 Key Features

Deep SAP Integration
Joule is embedded directly within SAP applications, allowing users to interact with business processes without leaving their working environment.Conversational User Interface
The assistant provides a conversational UI built with SAP Fiori-compliant controls, enabling intuitive interactions.Tailored Capabilities
Joule adapts its assistant capabilities based on the SAP solutions implemented within the organization.Continuous Innovation
New capabilities and improvements are delivered automatically as part of SAP’s cloud updates.

2. Introduction to SAP Build Process Automation (SBPA)

SAP Build Process Automation is a low-code platform on SAP BTP that enables organizations to automate business processes, integrate systems, and build intelligent workflows.

SBPA combines multiple capabilities in one solution:

Workflow automationBusiness rules managementAI-assisted process developmentJoule skill creation using Joule studio

Within the Joule ecosystem, SAP Build Process Automation plays a critical role by enabling developers to create skills and workflows that Joule can trigger through natural language interactions.

For example, a Joule request such as: “Create a purchase request for office supplies” can trigger an automated workflow built in SBPA that interacts with backend systems.

2.1 Introduction to Joule Studio

Joule Studio is the development environment used to create and configure Joule skills and actions.

It allows developers to:

Integrate APIsDefine conversational capabilitiesBuild workflowsConnect enterprise systemsTest AI-assisted interactions

Joule Studio works closely with SAP Build Process Automation, enabling developers to design intelligent workflows that Joule can execute when users submit requests.

2.2 Initial Setup on SAP BTP

Before configuring Joule and related services, several prerequisites must be met in the SAP BTP cockpit.

Prerequisites

Ensure the following service plans are available in your global account:

A subaccount must be created in a Joule-supported data center region.

Step 1: Configure Custom Identity Provider (Cloud Identity Services)

Check if a Cloud Identity tenant already exists. If available, note the tenant URL: https://<tenant>.accounts400.ondemand.com. If not, create a new tenant.

Assign Entitlement

Navigate to: Subaccount → Entitlements → Add Service Plan→ Cloud Identity Services→ additional-tenant plan

Create Instance

Service Marketplace → Cloud Identity Services → Create Instance

Activate Tenant 

Activate the tenant through the email sent by SAP.

Step 2: Create a User in the Subaccount

Navigate to: Security → Users → Create User

Provide:

NameEmailIdentity Provider (Cloud Identity tenant)

Assign the required role collections to the user.

Step 3: Configure SAP Build Process Automation

Establish Trust

Subaccount → Security → Trust Configuration → Establish Trust

Enter the Cloud Identity tenant URL.

Add Entitlement

Add the service: SAP Build Process Automation – build-default plan

Create Instance

Service Marketplace → Process Automation → Create Instance

Assign Roles

Assign the following role collections to the Cloud Identity user:

Process Automation AdminProcess Automation DeveloperProcess Automation ParticipantProcess Automation Viewer

Step 4: Configure SAP Build Work Zone (Standard Edition)

Add Entitlement

Add the service: SAP Build Work Zone, standard edition – standard plan

Create Instance

Service Marketplace → SAP Build Work Zone → Create Instance

Assign Roles

Assign role collections such as:

Launchpad_AdminLaunchpad_User

Step 5: Run the Joule Booster

Navigate to: Global Account → Boosters

Search for: Setting Up Joule and start the booster.

Select Configuration

Choose:

das-application – standard planTarget subaccount

Select products and integrations such as:

SAP Build Process AutomationSAP Build Work Zone

Resolving Prerequisite Errors

If prerequisites are missing, ensure the Cloud Identity tenant appears in:

BTP Cockpit → Systems

If not visible:

Request access to the Cloud Reporting tool: https://reporting.ondemand.com/sap/crp/cdoSearch for your custom tenant and copy the CIS Tenant ID. It may take a day to reflect the tenant idon cloud reporting tool after the custom tenant creationAdd it under: Global Account → Systems → Service Owner View→ Add Cloud Identity services system→ tenant ID

Assign Joule Roles

Create a role collection: Joule Administrator

Add the following roles from the das-application service:

end_userextensibility_developertenant_admin

Assign the role collection to your Cloud Identity user.

Final Outcome

After completing these steps:

Joule is provisioned in your BTP subaccountIdentity trust is establishedSBPA and Build Work Zone are integratedRequired roles are assigned

2.3 Joule Skill Development using SAP Build Process Automation:

SAP BTP Destinations

This is where you register external APIs that your Joule skill will call.A destination in SAP BTP acts as a connection configuration (e.g., endpoint URL, authentication type, credentials) for external systems or APIs.Example: A REST API that retrieves employee details or triggers a business workflow.

Action: You first create or register the API endpoint as a destination in SAP BTP.

Environment (in SAP Build Process Automation)

The environment is the runtime where Joule skills are deployed and executed.It is linked to the BTP destinations you registered earlier.

Action:

You attach the environment to your destinations.This ensures your Joule skill has permission to call those APIs at runtime.The environment can also be shared with SAP Build Work Zone or Joule Standalone.

Joule Action

This is where you define the REST API calls your Joule skill will use.You configure the GET/POST/PUT/DELETE methods, define request/response payloads, and test the API output.

Action:

Create a Joule Action that calls the registered destination API.Validate that the API response works as expected (just like postman)

Project (Joule Skill Workflow)

Within SAP Build Process Automation, you create a Project that designs the skill logic (workflow) for your Joule skill.You integrate your Joule Action (from the previous step) inside this workflow.This project defines how the skill behaves when invoked — the steps, logic, and output.

Action:

Design the workflow for your skill.Integrate your Joule Action using REST APIs to handle inputs/outputs.

SAP Build Work Zone
SAP Build Work Zone provides a unified digital workspace where users access business applications. It enables organizations to create business sites that bring together:

SAP applications (such as SAP S/4HANA)Custom-built applicationsThird-party solutions

These applications can run in the cloud or on-premises, but are delivered through a single unified user experience. Once Joule skills are created and deployed, they can be integrated into SAP Build Work Zone so users can invoke them directly from the interface.

This is where your application is hosted.It provides the front-end interface through which users interact with Joule-integrated applications.

Action:

Once your Joule skill is ready, it can be integrated and accessed from within the SAP Build Work Zone.This integration allows users to invoke the skill directly from the UI.

Workflow Summary:

Register API: Create a destination in SAP BTP for the external API.Attach Environment: Link the environment with BTP destinations.Configure Joule Actions: Define API calls (GET/POST/PUT/DELETE) and validate responses.Build Project: Create workflow (skill logic) integrating the Joule Action.Deploy Environment: Joule deploys the skill here using attached destinations.Integrate UI: Expose the skill through SAP Build Work Zone or Joule standalone.

3. Introduction to SAP Build Work Zone

SAP Build Work Zone is a modern digital experience platform that enables organizations to create unified, role-based, and personalized access to applications, business processes, and information across both SAP and non-SAP systems.

It delivers a launchpad-style user experience, allowing users to access SAP Fiori applications, custom-built applications (such as CAP apps), third-party web applications, documents, and collaboration tools through a single unified interface.

By centralizing application access and content delivery, SAP Build Work Zone simplifies the user experience and improves productivity across the enterprise.

SAP Build Work Zone Editions

SAP Build Work Zone is available in two editions designed for different business needs.

Edition

Purpose

Standard Edition

A lightweight, launchpad-focused solution ideal for internal business applications and SAP Fiori experiences.

Advanced Edition

A comprehensive digital workplace solution built on SAP BTP and Cloud Identity Services, enabling intranet capabilities, collaboration features, and enterprise-wide content management.

Most application-centric implementations — including Joule integrations — typically start with the Standard Edition.

3.1 Core Components of SAP Build Work Zone

SAP Build Work Zone is composed of several key components that help organize applications, manage access, and design user experiences.

Sites

A Site represents the main digital workspace or portal where users access applications and content. It defines the overall structure and experience of the workspace, including navigation, pages, branding, and available applications.

Key characteristics:

Acts as the entry point for usersContains pages, apps, and navigation menusSupports branding and layout customizationCan be internal-only (Standard Edition) or public-facing (Advanced Edition)

Organizations often create different sites for departments, business units, or use cases.

Site Directory

The Site Directory is the central place where administrators manage and access all created sites.

From the Site Directory, administrators can:

Create new sitesManage existing sitesAssign site administratorsConfigure navigation and structureLaunch the site editor

It acts as the starting point for designing and managing digital workspaces within SAP Build Work Zone.

Content Manager

The Content Manager is the central administration tool used to manage and organize all site content within SAP Build Work Zone. It allows administrators to configure applications, pages, navigation structures, and access permissions for users.

Through the Content Manager, administrators manage several key components that define how content is presented and accessed in the workspace.

Apps

Apps represent the applications that users interact with inside SAP Build Work Zone. These applications can originate from various sources and are integrated into the workspace to provide a unified access experience.

Apps can include:

SAP Fiori applicationsCustom-built applications such as CAP applicationsExternal web applicationsEmbedded third-party solutions

Applications are typically integrated using:

SAP BTP DestinationsHTML5 Application Repository

This integration approach enables users to access applications seamlessly, regardless of whether they run on SAP BTP, external platforms, or on-premise systems.

Pages

Pages define the layout and structure in which applications and content are displayed within a site. Each page can contain multiple sections that organize different types of content and applications.

Common page elements include:

Tiles – clickable application launch iconsCards – dynamic widgets that display real-time data or insightsSections – logical groupings used to organize tiles and cards on a page

Pages can be created in two ways:

Custom-designed pages created by administrators to meet specific business needsSystem-generated pages, such as default home pages or task-related pages like My Inbox

This flexible page structure allows organizations to design role-based and personalized digital experiences for their users.

Spaces

Spaces provide a high-level navigation structure within a site. They group related pages together and help organize the workspace for different business roles or functions.

For example, organizations might create spaces for:

FinanceHuman ResourcesProcurementAnalytics

Each space can contain multiple pages that organize relevant applications and content.

Catalogs

Catalogs are collections of applications that can be assigned to roles. They act as containers that group related apps together, making it easier to manage and distribute content across users.

Administrators typically organize catalogs based on business functions, departments, or solution areas.

Roles

Roles control access to catalogs and the applications within them. When roles are assigned to users, they automatically gain access to the catalogs and apps associated with those roles.

When SAP Build Work Zone is first subscribed to a subaccount, a default role called Subaccount_Everyone is automatically created. This role includes all users within the subaccount by default. Administrators can use this role to assign common content that should be accessible to every user, such as:

Home pagesGeneral applicationsCompany-wide toolsShared informational content

Additional custom roles can be created to support department-specific or role-based access control.

Channel Manager

The Channel Manager is used to import and manage business content from external providers such as SAP systems.

It allows administrators to subscribe to content channels, which automatically bring preconfigured applications into Work Zone.

Common use cases include importing:

SAP S/4HANA Fiori appsSAP SuccessFactors appsSAP Business Technology Platform content

Once a channel is subscribed, the apps become available in the Content Manager, where they can be assigned to catalogs and roles. This significantly simplifies the process of integrating SAP application content into Work Zone.

Settings and Joule Enablement

The Settings section in SAP Build Work Zone allows administrators to configure system-level features and integrations. From the settings panel, administrators can configure:

Site branding and themingAuthentication and identity integrationFeature toggles and extensionsJoule AI integration

Enabling Joule in SAP Build Work Zone

To enable Joule within Work Zone:

Navigate to Site ManagerOpen SettingsEnable the Joule AI Copilot option
 Ensure the Joule service (das-application) is correctly configured in SAP BTPAssign required Joule roles to usersOnce enabled, users can interact with Joule directly within the Work Zone interface, allowing them to:Search for informationTrigger workflowsAccess applications through natural languageRetrieve insights from SAP systems

This integration brings AI-powered assistance directly into the digital workspace, further improving productivity and user experience.

 

​ 1. IntroductionModern enterprises rely on multiple SAP and third-party applications to run their business processes. However, navigating across different systems and extracting insights quickly can be challenging for users. To address this, SAP is embedding artificial intelligence directly into its enterprise solutions through Joule, SAP’s AI copilot.Joule transforms how users interact with SAP systems by enabling natural language interactions, automating routine tasks, and surfacing relevant business insights instantly. Combined with SAP Build Process Automation (SBPA) and SAP Build Work Zone, organizations can build intelligent workflows, integrate APIs, and deliver AI-powered business experiences through a unified digital workspace.1.1 What You Will Learn in This BlogIn this blog, we will walk through the end-to-end setup and integration of Joule with SAP Build services on SAP Business Technology Platform (BTP). You will learn:An overview of Joule and its role as SAP’s AI copilotThe architecture and environment required to run Joule on SAP BTPHow to configure SAP Build Process Automation and create Joule skillsThe setup steps required in SAP BTP, including Cloud Identity Services and service entitlementsHow Joule skills interact with APIs, workflows, and destinationsHow SAP Build Work Zone enables users to access Joule-powered experiences through a unified workspace1.2 Joule: SAP’s AI CopilotJoule is SAP’s AI copilot designed to simplify how users interact with enterprise applications. It provides a conversational interface that helps employees complete tasks, retrieve insights, and navigate across SAP systems more efficiently.Designed as a companion for the Intelligent Enterprise, Joule offers role-based assistance across the SAP solution portfolio. Through natural language interactions, users can search information, access relevant applications, and perform business transactions without navigating complex menus.By integrating directly with business applications, Joule enhances productivity, improves decision-making, and streamlines daily operations.1.3 Environment and ArchitectureJoule is built using modern cloud-native architecture on SAP BTP.Key architectural characteristics include:Runs on SAP BTP Cloud FoundryBuilt as a multi-tenant application, ensuring strict data isolation between customersSecure and enterprise-ready architectureCompliance with AI ethics guidelines and GDPR standardsThis architecture enables organizations to safely leverage generative AI capabilities within their SAP landscapes.1.4 Key FeaturesDeep SAP IntegrationJoule is embedded directly within SAP applications, allowing users to interact with business processes without leaving their working environment.Conversational User InterfaceThe assistant provides a conversational UI built with SAP Fiori-compliant controls, enabling intuitive interactions.Tailored CapabilitiesJoule adapts its assistant capabilities based on the SAP solutions implemented within the organization.Continuous InnovationNew capabilities and improvements are delivered automatically as part of SAP’s cloud updates.2. Introduction to SAP Build Process Automation (SBPA)SAP Build Process Automation is a low-code platform on SAP BTP that enables organizations to automate business processes, integrate systems, and build intelligent workflows.SBPA combines multiple capabilities in one solution:Workflow automationBusiness rules managementAI-assisted process developmentJoule skill creation using Joule studioWithin the Joule ecosystem, SAP Build Process Automation plays a critical role by enabling developers to create skills and workflows that Joule can trigger through natural language interactions.For example, a Joule request such as: “Create a purchase request for office supplies” can trigger an automated workflow built in SBPA that interacts with backend systems.2.1 Introduction to Joule StudioJoule Studio is the development environment used to create and configure Joule skills and actions.It allows developers to:Integrate APIsDefine conversational capabilitiesBuild workflowsConnect enterprise systemsTest AI-assisted interactionsJoule Studio works closely with SAP Build Process Automation, enabling developers to design intelligent workflows that Joule can execute when users submit requests.2.2 Initial Setup on SAP BTPBefore configuring Joule and related services, several prerequisites must be met in the SAP BTP cockpit.PrerequisitesEnsure the following service plans are available in your global account:A subaccount must be created in a Joule-supported data center region.Step 1: Configure Custom Identity Provider (Cloud Identity Services)Check if a Cloud Identity tenant already exists. If available, note the tenant URL: https://<tenant>.accounts400.ondemand.com. If not, create a new tenant.Assign EntitlementNavigate to: Subaccount → Entitlements → Add Service Plan→ Cloud Identity Services→ additional-tenant planCreate InstanceService Marketplace → Cloud Identity Services → Create InstanceActivate Tenant Activate the tenant through the email sent by SAP.Step 2: Create a User in the SubaccountNavigate to: Security → Users → Create UserProvide:NameEmailIdentity Provider (Cloud Identity tenant)Assign the required role collections to the user.Step 3: Configure SAP Build Process AutomationEstablish TrustSubaccount → Security → Trust Configuration → Establish TrustEnter the Cloud Identity tenant URL.Add EntitlementAdd the service: SAP Build Process Automation – build-default planCreate InstanceService Marketplace → Process Automation → Create InstanceAssign RolesAssign the following role collections to the Cloud Identity user:Process Automation AdminProcess Automation DeveloperProcess Automation ParticipantProcess Automation ViewerStep 4: Configure SAP Build Work Zone (Standard Edition)Add EntitlementAdd the service: SAP Build Work Zone, standard edition – standard planCreate InstanceService Marketplace → SAP Build Work Zone → Create InstanceAssign RolesAssign role collections such as:Launchpad_AdminLaunchpad_UserStep 5: Run the Joule BoosterNavigate to: Global Account → BoostersSearch for: Setting Up Joule and start the booster.Select ConfigurationChoose:das-application – standard planTarget subaccountSelect products and integrations such as:SAP Build Process AutomationSAP Build Work ZoneResolving Prerequisite ErrorsIf prerequisites are missing, ensure the Cloud Identity tenant appears in:BTP Cockpit → SystemsIf not visible:Request access to the Cloud Reporting tool: https://reporting.ondemand.com/sap/crp/cdoSearch for your custom tenant and copy the CIS Tenant ID. It may take a day to reflect the tenant idon cloud reporting tool after the custom tenant creationAdd it under: Global Account → Systems → Service Owner View→ Add Cloud Identity services system→ tenant IDAssign Joule RolesCreate a role collection: Joule AdministratorAdd the following roles from the das-application service:end_userextensibility_developertenant_adminAssign the role collection to your Cloud Identity user.Final OutcomeAfter completing these steps:Joule is provisioned in your BTP subaccountIdentity trust is establishedSBPA and Build Work Zone are integratedRequired roles are assigned2.3 Joule Skill Development using SAP Build Process Automation:SAP BTP DestinationsThis is where you register external APIs that your Joule skill will call.A destination in SAP BTP acts as a connection configuration (e.g., endpoint URL, authentication type, credentials) for external systems or APIs.Example: A REST API that retrieves employee details or triggers a business workflow.Action: You first create or register the API endpoint as a destination in SAP BTP.Environment (in SAP Build Process Automation)The environment is the runtime where Joule skills are deployed and executed.It is linked to the BTP destinations you registered earlier.Action:You attach the environment to your destinations.This ensures your Joule skill has permission to call those APIs at runtime.The environment can also be shared with SAP Build Work Zone or Joule Standalone.Joule ActionThis is where you define the REST API calls your Joule skill will use.You configure the GET/POST/PUT/DELETE methods, define request/response payloads, and test the API output.Action:Create a Joule Action that calls the registered destination API.Validate that the API response works as expected (just like postman)Project (Joule Skill Workflow)Within SAP Build Process Automation, you create a Project that designs the skill logic (workflow) for your Joule skill.You integrate your Joule Action (from the previous step) inside this workflow.This project defines how the skill behaves when invoked — the steps, logic, and output.Action:Design the workflow for your skill.Integrate your Joule Action using REST APIs to handle inputs/outputs.SAP Build Work ZoneSAP Build Work Zone provides a unified digital workspace where users access business applications. It enables organizations to create business sites that bring together:SAP applications (such as SAP S/4HANA)Custom-built applicationsThird-party solutionsThese applications can run in the cloud or on-premises, but are delivered through a single unified user experience. Once Joule skills are created and deployed, they can be integrated into SAP Build Work Zone so users can invoke them directly from the interface.This is where your application is hosted.It provides the front-end interface through which users interact with Joule-integrated applications.Action:Once your Joule skill is ready, it can be integrated and accessed from within the SAP Build Work Zone.This integration allows users to invoke the skill directly from the UI.Joule StandaloneJoule can also operate independently outside of SAP Build Work Zone. In standalone mode, it still uses the same SAP Build Process Automation environment and BTP destinations, allowing Joule skills and integrations to function across different interfaces.Shared EnvironmentJoule Standalone and SAP Build Work Zone share the same SAP Build Process Automation environment, which contains the configured destinations and deployed workflows. This shared setup allows developers to build and manage integrations once and reuse them across multiple interfaces, ensuring consistency and easier maintenance.Workflow Summary:Register API: Create a destination in SAP BTP for the external API.Attach Environment: Link the environment with BTP destinations.Configure Joule Actions: Define API calls (GET/POST/PUT/DELETE) and validate responses.Build Project: Create workflow (skill logic) integrating the Joule Action.Deploy Environment: Joule deploys the skill here using attached destinations.Integrate UI: Expose the skill through SAP Build Work Zone or Joule standalone.3. Introduction to SAP Build Work ZoneSAP Build Work Zone is a modern digital experience platform that enables organizations to create unified, role-based, and personalized access to applications, business processes, and information across both SAP and non-SAP systems.It delivers a launchpad-style user experience, allowing users to access SAP Fiori applications, custom-built applications (such as CAP apps), third-party web applications, documents, and collaboration tools through a single unified interface.By centralizing application access and content delivery, SAP Build Work Zone simplifies the user experience and improves productivity across the enterprise.SAP Build Work Zone EditionsSAP Build Work Zone is available in two editions designed for different business needs.EditionPurposeStandard EditionA lightweight, launchpad-focused solution ideal for internal business applications and SAP Fiori experiences.Advanced EditionA comprehensive digital workplace solution built on SAP BTP and Cloud Identity Services, enabling intranet capabilities, collaboration features, and enterprise-wide content management.Most application-centric implementations — including Joule integrations — typically start with the Standard Edition.3.1 Core Components of SAP Build Work ZoneSAP Build Work Zone is composed of several key components that help organize applications, manage access, and design user experiences.SitesA Site represents the main digital workspace or portal where users access applications and content. It defines the overall structure and experience of the workspace, including navigation, pages, branding, and available applications.Key characteristics:Acts as the entry point for usersContains pages, apps, and navigation menusSupports branding and layout customizationCan be internal-only (Standard Edition) or public-facing (Advanced Edition)Organizations often create different sites for departments, business units, or use cases.Site DirectoryThe Site Directory is the central place where administrators manage and access all created sites.From the Site Directory, administrators can:Create new sitesManage existing sitesAssign site administratorsConfigure navigation and structureLaunch the site editorIt acts as the starting point for designing and managing digital workspaces within SAP Build Work Zone.Content ManagerThe Content Manager is the central administration tool used to manage and organize all site content within SAP Build Work Zone. It allows administrators to configure applications, pages, navigation structures, and access permissions for users.Through the Content Manager, administrators manage several key components that define how content is presented and accessed in the workspace.AppsApps represent the applications that users interact with inside SAP Build Work Zone. These applications can originate from various sources and are integrated into the workspace to provide a unified access experience.Apps can include:SAP Fiori applicationsCustom-built applications such as CAP applicationsExternal web applicationsEmbedded third-party solutionsApplications are typically integrated using:SAP BTP DestinationsHTML5 Application RepositoryThis integration approach enables users to access applications seamlessly, regardless of whether they run on SAP BTP, external platforms, or on-premise systems.PagesPages define the layout and structure in which applications and content are displayed within a site. Each page can contain multiple sections that organize different types of content and applications.Common page elements include:Tiles – clickable application launch iconsCards – dynamic widgets that display real-time data or insightsSections – logical groupings used to organize tiles and cards on a pagePages can be created in two ways:Custom-designed pages created by administrators to meet specific business needsSystem-generated pages, such as default home pages or task-related pages like My InboxThis flexible page structure allows organizations to design role-based and personalized digital experiences for their users.SpacesSpaces provide a high-level navigation structure within a site. They group related pages together and help organize the workspace for different business roles or functions.For example, organizations might create spaces for:FinanceHuman ResourcesProcurementAnalyticsEach space can contain multiple pages that organize relevant applications and content.CatalogsCatalogs are collections of applications that can be assigned to roles. They act as containers that group related apps together, making it easier to manage and distribute content across users.Administrators typically organize catalogs based on business functions, departments, or solution areas.RolesRoles control access to catalogs and the applications within them. When roles are assigned to users, they automatically gain access to the catalogs and apps associated with those roles.When SAP Build Work Zone is first subscribed to a subaccount, a default role called Subaccount_Everyone is automatically created. This role includes all users within the subaccount by default. Administrators can use this role to assign common content that should be accessible to every user, such as:Home pagesGeneral applicationsCompany-wide toolsShared informational contentAdditional custom roles can be created to support department-specific or role-based access control.Channel ManagerThe Channel Manager is used to import and manage business content from external providers such as SAP systems.It allows administrators to subscribe to content channels, which automatically bring preconfigured applications into Work Zone.Common use cases include importing:SAP S/4HANA Fiori appsSAP SuccessFactors appsSAP Business Technology Platform contentOnce a channel is subscribed, the apps become available in the Content Manager, where they can be assigned to catalogs and roles. This significantly simplifies the process of integrating SAP application content into Work Zone.Settings and Joule EnablementThe Settings section in SAP Build Work Zone allows administrators to configure system-level features and integrations. From the settings panel, administrators can configure:Site branding and themingAuthentication and identity integrationFeature toggles and extensionsJoule AI integrationEnabling Joule in SAP Build Work ZoneTo enable Joule within Work Zone:Navigate to Site ManagerOpen SettingsEnable the Joule AI Copilot option Ensure the Joule service (das-application) is correctly configured in SAP BTPAssign required Joule roles to usersOnce enabled, users can interact with Joule directly within the Work Zone interface, allowing them to:Search for informationTrigger workflowsAccess applications through natural languageRetrieve insights from SAP systemsThis integration brings AI-powered assistance directly into the digital workspace, further improving productivity and user experience.   Read More Technology Blog Posts by SAP articles 

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