Q&A: How one CSO secured his environment from generative AI risks

In February, travel and expense management company Navan (formerly TripActions) chose to go all-in on generative AI technology for a myriad of business and customer assistance uses.

The Palo Alto, CA company turned to ChatGPT from OpenAI and coding assistance tools from GitHub Copilot to write, test, and fix code; the decision has boosted Navan’s operational efficiency and reduced overhead costs.

GenAI tools have also been used to build a conversational experience for the company’s client virtual assistant, Ava. Ava, a travel and expense chatbot assistant, offers customers answers to questions and a conversational booking experience. It can also offer data to business travelers, such as company travel spend, volume, and granular carbon emissions details.

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​ In February, travel and expense management company Navan (formerly TripActions) chose to go all-in on generative AI technology for a myriad of business and customer assistance uses.The Palo Alto, CA company turned to ChatGPT from OpenAI and coding assistance tools from GitHub Copilot to write, test, and fix code; the decision has boosted Navan’s operational efficiency and reduced overhead costs.GenAI tools have also been used to build a conversational experience for the company’s client virtual assistant, Ava. Ava, a travel and expense chatbot assistant, offers customers answers to questions and a conversational booking experience. It can also offer data to business travelers, such as company travel spend, volume, and granular carbon emissions details.To read this article in full, please click here   Read More Computerworld 

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